Windows 7: ATTENTION Crucial M4 SSD owners

smarteyeball · 06 Jan 2012

Quote:

M4 customers,

We are aware of an issue that is currently affecting a small number of users whereby their m4 causes their system to require a restart. This issue occurs after approximately 5,000 hours of actual “on time” use. Following the initial reboot, the system then requires subsequent restarts after each additional hour of use. However, the data on the SSD is unaffected and will not be lost due to this condition.

Crucial Forum:

Quote:

Yesterday, Crucial announced that they are on schedule to provide a firmware update for their M4 SSD series. The update is supposed to fix a firmware bug that is causing the BSODs after about 5000 hours of active use. The BSODs are not random and occur roughly every hour, which definitely affects productivity. Luckily, the data on the SSD remains unaffected. If Crucial is able to meet their schedule, the update will be available the week of January 16th.

AnandTech:

Needless to say as both an owner and one who has whole heartedly recommend this drive for it's 'reliability' - I'm rather disappointed and less than impressed to say the least.

However since Crucial are on to it and a 'fix' is in the works, it will hopefully be a non-issue for those are nowhere near the 5000hr usage mark.

whs · 06 Jan 2012

We better follow this one.

Hipster Doofus · 06 Jan 2012

Corsair went through a similar thing with their Force 3 & GT series a few weeks back. Two firmware updates in a matter of days. Working solid now.

Things have cooled off at the corsair support forum. For SSDs anyway.

profdlp · 07 Jan 2012

Quote:

M4 customers,

...This issue occurs after approximately 5,000 hours of actual “on time” use...

Since I leave my computer on 24/7 that works out to 208 days for me from when it was installed last August. Guess I should hope for a fix before March rolls around.

Sardonicus · 07 Jan 2012

Thanks for the heads up. I was just considering purchasing an M4 or a Samsung 830.
I think this timely post just made my decision for me.

Britton30 · 07 Jan 2012

The FW update is targeted to be released the week of Jan 16th 2012.
I will still buy one and use the one I have. Many SSDs with Sandforce have had many issues, attested to by several threads here.

jimbo45 · 07 Jan 2012

Hi there
Thanks for the info -- I'm nowhere near 5,000 hrs but I'll look for the firmware -- at least Crucial have kept their eye on the ball.

cheers
jimbo

Hopalong X · 07 Jan 2012

Crucial Dude
Employee at Crucial, USA
BSOD Crucial M4 - Crucial Community

Forum Discussion.
http://forum.crucial.com/t5/Solid-St.../76392/page/15

Wishmaster · 07 Jan 2012

Hopefully they will get this all worked out quickly and it will all be OK.
It may not be as bad as it seems on the surface now that they know what to do to resolve it.

Intel had a issue as well but all OK now.

smarteyeball · 07 Jan 2012

Quote: Originally Posted by Wishmaster

It may not be as bad as it seems on the surface now that they know what to do to resolve it.

Aside from this unpleasant 'surprise' - it's been a fantastic drive. So fingers crossed that new firmware will indeed nail this issue so it can continue to be one.

Crucials rep is on the line here, but their handling of it is promising.

It's starting to get harder and harder to suggest products without supplying a list of caveats these days

Windows 7: ATTENTION Crucial M4 SSD owners

ATTENTION Crucial M4 SSD owners problems?