New
#1
Hi there
PLEASE NOT GARTNER again -- anything that STUPID bunch of nothingness and hot air bags says has EVER been proved to be more than 50% accurate --about the same as you'd get by random guessing or even getting a Gorrilla to choose between two outcomes. (In fact the Gorilla might just come up with a better prediction).
Look at Off shoring -- this has now come full circle -- surprise here but some Indian companies are beginning to "Outsource" their stuff back to Europe !!!! and as for the whole Call center stuff -- well that's probably the most hated consumer experience ever and rapidly going into terminal decline as other means such as direct Internet "Chat" mechanisms take over.
Even if the Cloud DOES become huge --who on Earth does Gartner think will staff it.
Most companies these days have a significantly higher percentage of Contract I.T staff in comparison with the number of "Permies". All that will happen is that these contractors will be in "Office A" instead of "Office B". So what's new.
You'll always need local support too -- the whole hideous Call center stuff has shown that TIMELY remote assistance just doesn't work -- an individual might get angry waiting on a phone for 30 mins -- in business that's just NOT an acceptable solution.
Cheers
jimbo