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Windows 7: Microsoft Outlook, SkyDrive outages hit users worldwide


14 Aug 2013   #1
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 
Microsoft Outlook, SkyDrive outages hit users worldwide

Quote:
Microsoft is experiencing difficulties with its Outlook.com, Skydrive and Contacts services, as its own dashboard and various users are reporting on August 14.

According to the Live.com dashboard, here's what's been happening this morning (EST):...


Update (12:45 PM EST): A Microsoft spokesperson just sent me the following statement:

"Microsoft is investigating an issue affecting a small number of customers' access to some Outlook.com and SkyDrive experiences and we are working to restore full access to the services as quickly as possible. For the latest information, we encourage people to visit the status page (https://status.live.com/)."
Read more at: Microsoft Outlook, SkyDrive outages hit users worldwide | ZDNet


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14 Aug 2013   #2

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Thanks for the info Brink,
I'm not seeing any issues but I have more than a few features blocked/ adds, availability sign in..
Cheers.
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14 Aug 2013   #3
Microsoft MVP

 

I'm locked out of Skydrive, several calls from others locked out of Outlook.

Maybe they should postpone the Skydrive rebranding and focus on this?

Edit: back into both at 6 pm EST.
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15 Aug 2013   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 
Microsoft still struggling to fix Outlook.com glitch

Quote:
Microsoft is still trying to resolve a nagging problem that has affected access to Outlook.com for many users.

A few of Microsoft's key online services started suffering from hiccups on Wednesday. Many users reported trouble trying to access Outlook.com, SkyDrive, and Contacts. Microsoft's status dashboard confirmed the trouble with all three. The problems with SkyDrive and Contacts were apparently resolved on Wednesday, and they were given a clean bill of health later in the day via the status page.

Outlook.com has remained the sole problem child, and it's proving to be a difficult one. In the latest update to its status page at 6:39 a.m. PT Thursday, Microsoft said: "Fixing the problem is taking longer than we hoped. We'll provide an update by August 15, 1:00 PM [ET]. We apologize for the lengthy interruption in service."
Read more at: Microsoft still struggling to fix Outlook.com glitch | Microsoft - CNET News
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16 Aug 2013   #5
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 
Microsoft: Outlook.com problems still not fully resolved

Quote:
We're going into Day 2-plus of an Outlook.com outage which has resulted in some users not being able to get access their e-mail for the better part of this past week.

Just before noon on August 16, Microsoft switched the Live.com dashboard status claiming the Outlook.com issue was resolved to it's still not fully fixed.

"Fixing the problem is taking longer than we hoped. We'll provide an update by August 17 12:00 AM (EST)," according to the latest dashboard message. "We apologize for the lengthy interruption in service."

A spokesperson sent me the following statement when I asked for more information as to what's caused the issue this week:

"The (Outlook.com) issue has been resolved for the vast majority of our customers, but we are still working to restore full service in a few limited scenarios. We will provide more details and a post mortem soon, so that customers can learn what happened and how we resolved it."
Read more at: Microsoft: Outlook.com problems still not fully resolved | ZDNet
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17 Aug 2013   #6

Windows 7 Professional x64
 
 

And this my friends, is why I don't use anything on the cloud. If they can shut you out (either by design or accident), then they can access anything of yours that is in the cloud. I don't trust Microshit or the Big Goo with anything of mine. Paranoid? Maybe, but I could get my data yesterday and MS Cloud users could not. Enough said.
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17 Aug 2013   #7
Microsoft MVP

 

Actually if you use Skydrive Windows app a hard copy of your files are kept on your PC's it sync's. So I had access to my files on all of my devices, just not from the web if I wanted to get to them that way.

So the only real inconvenience here is that if it's not connected, then it's not syncing in real time. Of course Outlook email is a different problem and does cause real time disruption.

More here on Sync, Backup and Store your Files to the Cloud with Skydrive - Windows 7 Forums.
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17 Aug 2013   #8

W7 X-64 W8.1 X-64 Opensuse 13.1 W2003 Server
 
 

Hi there
To slightly mis-quote a well known source.

"Those who swear by the Cloud shall Die by the cloud".

This type of outage is always going to happen -- whatever the reason --civil unrest, earthquakes, Tsunami, electrical outages, Solar Flares interrupting power supplies, Human Incompetence, Terrorism, Organised Crime etc.

You can't guarantee EVER that you will have 100% access to your data at all times. - Just isn't going to happen - especially to free or consumer grade services where even THINKING about providing some sort of robust backup and switching to alternate servers would just be too expensive.

Cheers
jimbo
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17 Aug 2013   #9
Microsoft MVP

 

I just said that using the Skydrive Windows app keeps a hard copy of all your data on the HD at all times.
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17 Aug 2013   #10

W7 X-64 W8.1 X-64 Opensuse 13.1 W2003 Server
 
 

Hi there
And - what about the time between data being changed and shadowing it on the HDD -- which is done first local HDD or the update on the server.

Good way for data to be hopelessly messed up when the server comes back on line.

Cheers
jimbo
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 Microsoft Outlook, SkyDrive outages hit users worldwide




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