Microsoft Touts Windows 7 Support, Despite Problems
Gregg Keizer, Computerworld
Oct 30, 2009 1:30 am Microsoft
today touted the new self-help support baked into Windows 7
, even as its engineers continue to wrestle with an "endless reboot
" problem that has crippled some computers being upgraded from Vista
The company's revamped technical support relies heavily on a new feature in Windows 7, dubbed "Action Center," said Lori Brownell, general manager of product quality and online support, in a long statement
Microsoft issued Wednesday. Action Center is Windows 7's version of Vista's Security Center, but it also offers more than 20 automated troubleshooters that are accessed either at the user's request, or automatically by the OS.
"These troubleshooters can diagnose and solve the most common problems reported by Windows users, including set-up and compatibility issues, hardware defects and the like," said Brownell.
Two other Microsoft executives also called out the Action Center as a cornerstone for the support changes the company's instituted with Windows 7.