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Windows 7: HP Laptop Power Cord Safety Recall and Replacement

27 Aug 2014   #1
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 
HP Laptop Power Cord Safety Recall and Replacement

Quote:
Some power cords for HP and Compaq and mini notebook computers sold from September 2010 through June 2012 may be part of voluntary recall and replacement program launched on August 26, 2014.
The impacted power cords have the potential to overheat, posing a fire, and burn hazard.

To see if your cord may be affected, look for a “LS-15” marking molded into the connector that plugs into the AC adapter.

Source: HP Laptop Power Cord Safety Recall and Replacement - HP Support Forum - 4393930
The dead links in the thread starter mentioned in the second post seem to have been fixed.


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27 Aug 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thanks Anak.
That information should help many.
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27 Aug 2014   #3
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Your welcome LaybackBear many is right, 6million or more if they hear about it.

I saw it on our late news, and when I checked here and didn't see it yet, I thought I should post it.

If anyone reads through the original thread there are some concerns about bulk users like companies having a better way to RMA the cords. Individual users should not have a problem although, the last poster Sherr1 was having one. She may have been having a problem with the CAPTCHA at the end of the process to validate.

At the end of the "Getting Started" section where it says "Does the molded mark include LS-15? YES NO" When you click on Yes the Validation section opens up where the CAPTCHA resides.

When you click on No all it says is "Your AC power cord is not affected".

Over the two years there's 5.5milion in the US, and 4.4thousand in Canada

U.S.:
Hewlett-Packard Recalls Notebook Computer AC Power Cords Due to Fire and Burn Hazards | CPSC.gov

Canada:
Hewlett-Packard recalls Notebook Computer AC Power Cords - Recalls & alerts - Healthy Canadians Website

HP recalls 6 million laptop cords over burn concerns | ZDNet

I haven't seen if any made it out of North America, but the country of origin was China.
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27 Aug 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

Thanks Steve, I was just checking to see if this was posted. Looks like the one for my laptop is affected, I had no problem navigating through the process, should be arriving in 3-5 business days.
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27 Aug 2014   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

I'm surprised a bit it's not more wide spread throughout manufactures,
They often share venders for parts...

I looked I also have this ls-15 cord and it's a gateway :/
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27 Aug 2014   #6
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Your welcome Derek,

Mike, I would give it a few days. Other companies that have the LS-15 are probably scrambling and checking to see if their cords were made in the same batch that HP is having problems with.
You could contact Acer/Gateway, I found two #'s; Their Recall Hotline: (866) 695-2237, and 877-526-4466.

I'm suspicious that it may also be a problem with the power adapter sending higher intermittent voltages/ampreges, but HP hasn't alluded to that, yet. I used to have one of those triple tap cords for my HP AIO Printer, but I'd have to dig it out to see if it matched, I'm running a Cannon Pixma now that's a double tap.

Meanwhile the recall has started to go global: Australia included in HP charger recall

Steve
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27 Aug 2014   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

My machines both of them are well before the date h-p is listing by about three years before so I doubt it's an issue,

On another note these types of cords I doubt were ever designed to be plugged in 24/ 7.. anyway these are laptops/ notebooks not desktops so people start using them like a desktop.. and I suppose anything can happen,

Just the batteries themselves aren't supposed to have constant power connected they need to power cycle drain.... or at least I've read ?
Cheers.

That's a good printer your using now
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30 Aug 2014   #8
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Good grief! It just keeps getting better.
My CRASHED computer qualifies.
I just happened to be be browsing here while I wait for a response on my thread... and saw this thread.
What next...a fire?
How I feel right now, maybe that would be a good thing!
(just kidding)
Thanks for the info. I have a new cord on the way. Yay!
However it's going to be useless if I can't get my computer running.
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30 Aug 2014   #9
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

We have a good team of analysts that should be able to get you straightened out, just be patient and follow their instruction.

I wouldn't mind taking a look myself, do you have a link to your thread starter?
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30 Aug 2014   #10
spencer1

Windows 7 Home Premium x64
 
 

Mine is a LS-14. I'm a day late and a number short, but that's a good thing, for a change.
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 HP Laptop Power Cord Safety Recall and Replacement




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