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Windows 7: Windows 7 users urged to uninstall broken update that wreaks havoc on

12 Dec 2014   #1
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 
Windows 7 users urged to uninstall broken update that wreaks havoc on

Windows 7 users urged to uninstall broken update that wreaks havoc on software

Why is it lately that Windows update is like playing Russian roulette with your OS?

Quote:
Windows 7 users may have automatically updated themselves into a pickle with a recent patch from Microsoft.

Microsoft has confirmed that the KB3004394 update it issued on December 10 can cause various problems. What's worse is that it may also prevent users from installing newer updates. The problems are reportedly limited to Windows 7 machines, and don't affect users running Windows 8 or newer.

Although Microsoft didn't specify all the problems users have been experiencing, AMD's Robert Hallock said the update can prevent the system from installing new graphics drivers—which is particularly troublesome as AMD's feature-stuffed new Catalyst Omega drivers launched the same day the borked Windows update rolled out. According to Infoworld, users on Microsoft's support forums have pointed out a litany of other issues, including failure to launch Windows Defender, problems with running VirtualBox and strange errors from User Account Control.
Quote:
Microsoft has now issued a patch that will remove the faulty update from Windows 7 machines. Users can also remove the update manually by going to Control Panel > Programs > Programs and Features > View Installed Updates, right-clicking on KB3004394 and selecting Uninstall. This will require a restart.
Windows 7 users urged to uninstall broken update that wreaks havoc on software | PCWorld


My System SpecsSystem Spec
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12 Dec 2014   #2
meebers

Windows 7 Professional X64 Service Pack 1
 
 

I just checked my machine (Win7) and I do indeed have KB3004394 installed. Followed the patch for this and just about ready to implement it when I got an Win7 update. It was KB3024777 which from reading the article is a patch to fix KB3004394. That patch installed without issue. Now the question is should I still remove KB3004394 from the installed lists or ?? Tx
My System SpecsSystem Spec
12 Dec 2014   #3
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

I did not have any problems with KB3004394 so I did not uninstall it.
Update KB3024777 came through this morning & it installed successfully & required a restart & so far no problems.

I am going to leave well alone & not uninstall KB3004394, now that a patch has come through.
My System SpecsSystem Spec
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12 Dec 2014   #4
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Kb3024777

I also had no problems with KB3004394 and left it installed. Today I was offered KB3024777 and installed it. All went well until running a couple of programs that require .NET Framework 4. They crashed with an error message "an exception has occurred" or similar. After a reboot I see "Windows updates is reverting changes"

After a subsequent reboot I don't see KB3024777 installed but do see KB3004394.

At that point KB3024777 is offered and installed and after a reboot the same KB3024777 update is repeatedly offered.

Ran a couple of fixes to repair and reset WU and currently neither update is installed. Just checked for updates once more and KB3024777 is being offered. Installing it now!
My System SpecsSystem Spec
12 Dec 2014   #5
meebers

Windows 7 Professional X64 Service Pack 1
 
 

Trying to figure out if the patch (.77) modified (..94) or rendered it useless. If it modified it, then taking out 94 the patch will be useless?? Did we get the patch only because update recognized that 94 was installed. Sorry....just wondering.
My System SpecsSystem Spec
12 Dec 2014   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote   Quote: Originally Posted by meebers View Post
Trying to figure out if the patch (.77) modified (..94) or rendered it useless. If it modified it, then taking out 94 the patch will be useless?? Did we get the patch only because update recognized that 94 was installed. Sorry....just wondering.
NoelDP has said MS are advising not to remove KB30043394 & to install the KB3024777 patch as apparently uninstalling 3394 can cause issues as well.

This is Noel's advise.

See the notes in December 2014 update for Windows Root Certificate Program in Windows - it is not advised to uninstall the update if already installed as it may cause other issues.
MS have since released a new patch designed to resolve the issues caused bythe failed patch..

Install KB3024777 to fix an issue with KB3004394 on Windows 7 and Windows Server 2008 R2
My System SpecsSystem Spec
12 Dec 2014   #7
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
KB3024777 again

KB3024777 - reinstalled this update again after the failed install and everything is working. Those programs no longer crash.

Quote from another website:

It seems this update (KB3024777) removes kb3004394 and vanish without a trace (except in History). Neither seems to be available in the uninstall list afterwards.

That's exactly what I see on my machine. I've run Belarc Advisor and neither show up in the list of updates although KB3024777 does show as installed in Windows Updates history but not in the list of installed updates.
My System SpecsSystem Spec
12 Dec 2014   #8
meebers

Windows 7 Professional X64 Service Pack 1
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
Quote   Quote: Originally Posted by meebers View Post
Trying to figure out if the patch (.77) modified (..94) or rendered it useless. If it modified it, then taking out 94 the patch will be useless?? Did we get the patch only because update recognized that 94 was installed. Sorry....just wondering.
NoelDP has said MS are advising not to remove KB30043394 & to install the KB3024777 patch as apparently uninstalling 3394 can cause issues as well.

This is Noel's advise.

See the notes in December 2014 update for Windows Root Certificate Program in Windows - it is not advised to uninstall the update if already installed as it may cause other issues.
MS have since released a new patch designed to resolve the issues caused bythe failed patch..

Install KB3024777 to fix an issue with KB3004394 on Windows 7 and Windows Server 2008 R2
OK thanks, will leave well enough alone
My System SpecsSystem Spec
12 Dec 2014   #9
matts6887

Windows 7 ultimate 64-bit
 
 

so how do i know whether or not i should look for and uninstall this update?
My System SpecsSystem Spec
12 Dec 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by matts6887 View Post
so how do i know whether or not i should look for and uninstall this update?
Run Windows Update?
My System SpecsSystem Spec
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 Windows 7 users urged to uninstall broken update that wreaks havoc on




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