Windows 7 users urged to uninstall broken update that wreaks havoc on
Windows 7 users urged to uninstall broken update that wreaks havoc on
Posted: 12 Dec 2014
Windows 7 users urged to uninstall broken update that wreaks havoc on software
Why is it lately that Windows update is like playing Russian roulette with your OS?
Windows 7 users may have automatically updated themselves into a pickle with a recent patch from Microsoft.
Microsoft has confirmed that the KB3004394 update it issued on December 10 can cause various problems. What's worse is that it may also prevent users from installing newer updates. The problems are reportedly limited to Windows 7 machines, and don't affect users running Windows 8 or newer.
Although Microsoft didn't specify all the problems users have been experiencing, AMD's Robert Hallock said the update can prevent the system from installing new graphics drivers—which is particularly troublesome as AMD's feature-stuffed new Catalyst Omega drivers launched the same day the borked Windows update rolled out. According to Infoworld, users on Microsoft's support forums have pointed out a litany of other issues, including failure to launch Windows Defender, problems with running VirtualBox and strange errors from User Account Control.
Microsoft has now issued a patch that will remove the faulty update from Windows 7 machines. Users can also remove the update manually by going to Control Panel > Programs > Programs and Features > View Installed Updates, right-clicking on KB3004394 and selecting Uninstall. This will require a restart.
I just checked my machine (Win7) and I do indeed have KB3004394 installed. Followed the patch for this and just about ready to implement it when I got an Win7 update. It was KB3024777 which from reading the article is a patch to fix KB3004394. That patch installed without issue. Now the question is should I still remove KB3004394 from the installed lists or ?? Tx
I did not have any problems with KB3004394 so I did not uninstall it.
Update KB3024777 came through this morning & it installed successfully & required a restart & so far no problems.
I am going to leave well alone & not uninstall KB3004394, now that a patch has come through.
Computer Type: PC/Desktop System Manufacturer/Model Number: Self built using existing case OS: Windows 7 Home Premium 64 bit sp1 CPU: Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core Motherboard: Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0 Memory: G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red Graphics Card: Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent Sound Card: NVIDIA High Definition & Realtech High Definition Audio Monitor(s) Displays: 2 x Philips 226V4L 16:9 aspect ratio Screen Resolution: 1920 x 1080 HD Keyboard: Logitech Mouse: Logitech Wireless trackball M570 PSU: Corsair VS450 Case: Codeng Cooling: PSU fan & CPU fan Hard Drives: Samsung 840 Pro 256gb SSD, SATA 3.
Hitachi Touro Portable 1tb, USB 3.0 HDD used for image b/ups. Internet Speed: Wireless 3G. 3mg down & 550kb up. Browser: Opera (Current Version) & Firefox Antivirus: Bitdefender Internet Security 2020 Other Info: MS Office 2013 Pro. Davis weather station software. MGE Nova 600 avr UPS.
I also had no problems with KB3004394 and left it installed. Today I was offered KB3024777 and installed it. All went well until running a couple of programs that require .NET Framework 4. They crashed with an error message "an exception has occurred" or similar. After a reboot I see "Windows updates is reverting changes"
After a subsequent reboot I don't see KB3024777 installed but do see KB3004394.
At that point KB3024777 is offered and installed and after a reboot the same KB3024777 update is repeatedly offered.
Ran a couple of fixes to repair and reset WU and currently neither update is installed. Just checked for updates once more and KB3024777 is being offered. Installing it now!
Trying to figure out if the patch (.77) modified (..94) or rendered it useless. If it modified it, then taking out 94 the patch will be useless?? Did we get the patch only because update recognized that 94 was installed. Sorry....just wondering.
Trying to figure out if the patch (.77) modified (..94) or rendered it useless. If it modified it, then taking out 94 the patch will be useless?? Did we get the patch only because update recognized that 94 was installed. Sorry....just wondering.
NoelDP has said MS are advising not to remove KB30043394 & to install the KB3024777 patch as apparently uninstalling 3394 can cause issues as well.
This is Noel's advise.
See the notes in December 2014 update for Windows Root Certificate Program in Windows - it is not advised to uninstall the update if already installed as it may cause other issues.
MS have since released a new patch designed to resolve the issues caused bythe failed patch..
Computer Type: PC/Desktop System Manufacturer/Model Number: Self built using existing case OS: Windows 7 Home Premium 64 bit sp1 CPU: Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core Motherboard: Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0 Memory: G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red Graphics Card: Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent Sound Card: NVIDIA High Definition & Realtech High Definition Audio Monitor(s) Displays: 2 x Philips 226V4L 16:9 aspect ratio Screen Resolution: 1920 x 1080 HD Keyboard: Logitech Mouse: Logitech Wireless trackball M570 PSU: Corsair VS450 Case: Codeng Cooling: PSU fan & CPU fan Hard Drives: Samsung 840 Pro 256gb SSD, SATA 3.
Hitachi Touro Portable 1tb, USB 3.0 HDD used for image b/ups. Internet Speed: Wireless 3G. 3mg down & 550kb up. Browser: Opera (Current Version) & Firefox Antivirus: Bitdefender Internet Security 2020 Other Info: MS Office 2013 Pro. Davis weather station software. MGE Nova 600 avr UPS.
KB3024777 - reinstalled this update again after the failed install and everything is working. Those programs no longer crash.
Quote from another website:
It seems this update (KB3024777) removes kb3004394 and vanish without a trace (except in History). Neither seems to be available in the uninstall list afterwards.
That's exactly what I see on my machine. I've run Belarc Advisor and neither show up in the list of updates although KB3024777 does show as installed in Windows Updates history but not in the list of installed updates.
Trying to figure out if the patch (.77) modified (..94) or rendered it useless. If it modified it, then taking out 94 the patch will be useless?? Did we get the patch only because update recognized that 94 was installed. Sorry....just wondering.
NoelDP has said MS are advising not to remove KB30043394 & to install the KB3024777 patch as apparently uninstalling 3394 can cause issues as well.
This is Noel's advise.
See the notes in December 2014 update for Windows Root Certificate Program in Windows - it is not advised to uninstall the update if already installed as it may cause other issues.
MS have since released a new patch designed to resolve the issues caused bythe failed patch..
Computer Type: PC/Desktop System Manufacturer/Model Number: custom built OS: Windows 7 ultimate 64-bit CPU: Intel I7 2600K 3.4ghz Motherboard: Asus Evo P8P67 Memory: Corsair 16gb ddr3 1600mhz Graphics Card: Nvidia Geforce gt 430 Sound Card: Sound Blaster Titanium x-fi pci express Monitor(s) Displays: Dell E198WFP Keyboard: logitech mk700 Mouse: logitech m705 PSU: Antec 1200 watt Case: Inwin Dragon Rider Cooling: 6 case supplied cooling fans Hard Drives: 1 western digital 2TB drive. Internet Speed: 25-50mbps download; 10mbps upload(i think) Browser: mozilla firefox Antivirus: avg free 2014 Other Info: Also have a pretty bad speaker setup which is a klipsch promedia 5.1 surround speaker setup with huge subwoofer and lg blu ray player/writer. Also a hp officejet pro 8600 plus wireless all in one and a logitech s7500 webcam.
this is a new one on me. have not encountered this on Win7 before.
the patient is my trusty lab mule, which I put through all sorts of torture in solving other problems for other people - now its not well.
the system is a HP dc-series, Windows 7 Ultimate x64 - typical rig with a spinning SATA...
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