31% of Windows 7 issues are related to OS installation
New Windows 7 users are reporting that upgrading to the new operating system can be a pain, and while the new release has its bugs, it's worth the effort to get them sorted.
By Emil Protalinski
Last updated December 14, 2009 11:09 AM
Thirty-one percent of users that have been experiencing trouble with Windows 7 have reported problems with upgrading to the operating system. The data comes from consumer helpdesk firm iYogi, which recently conducted a survey of more than 100,000 of its customers. The number means that the majority of problems iYogi's customers are experiencing have to do with Windows 7 installation, or the related application and data migration. These are fixable issues, but they don't paint a good first impression of the operating system. While Microsoft clearly still has work to do in the upgrade process department (though as noted in September 2009
, it is faster than Vista's), this number is not as bad as it may first appear.
Most users who move to the next version of Windows do so by buying a new PC (about 95 percent). This means that the larger majority of users are already not affected by the biggest issue that is plaguing Windows 7; that's quite good news for Microsoft. Of course, the company needs to make sure these users don't get discouraged, and the company has help resources for that: via phone, e-mail, and as of October 2009
, even on Twitter. Those who do have issues installing Microsoft's latest and greatest, however, are reporting that they prefer Windows 7 to Windows Vista, once they get past the upgrade kinks.