31% of Windows 7 issues are related to OS installation
New Windows 7 users are reporting that upgrading to the new operating system can be a pain, and while the new release has its bugs, it's worth the effort to get them sorted.
By
Emil Protalinski
Last updated December 14, 2009 11:09 AM
Thirty-one percent of users that have been experiencing trouble with Windows 7 have reported problems with upgrading to the operating system. The data comes from consumer helpdesk firm iYogi, which recently conducted a survey of more than 100,000 of its customers. The number means that the majority of problems iYogi's customers are experiencing have to do with Windows 7 installation, or the related application and data migration. These are fixable issues, but they don't paint a good first impression of the operating system. While Microsoft clearly still has work to do in the upgrade process department (though as noted
in September 2009, it is faster than Vista's), this number is not as bad as it may first appear.
Most users who move to the next version of Windows do so by buying a new PC (about 95 percent). This means that the larger majority of users are already not affected by the biggest issue that is plaguing Windows 7; that's quite good news for Microsoft. Of course, the company needs to make sure these users don't get discouraged, and the company has help resources for that: via phone, e-mail, and as of
October 2009, even on Twitter. Those who do have issues installing Microsoft's latest and greatest, however, are reporting that they prefer Windows 7 to Windows Vista, once they get past the upgrade kinks.