|11 Feb 2010||#1|
| || |
Restart issues after installing MS10-015
I am writing to let you know that we are aware that after installing the February security updates a limited number of users are experiencing issues restarting their computers. Our initial analysis suggests that the issue occurs after installing MS10-015 (KB977165). However, we have not confirmed that the issue is specific to MS10-015 or if it is an interoperability problem with another component or third-party software. Our teams are working to resolve this as quickly as possible. We also stopped offering this update through Windows Update as soon as we discovered the restart issues. However, those using enterprise deployment systems such as SMS or WSUS will still see and be able to deploy these packages.
As you may recall from previous blog posts, MS10-015 is an Elevation of Privilege that would require the attacker to have valid credentials in order to be able to leverage the vulnerability in an attack. Several other updates in this release were identified as having a high priority for deployment and we continue to encourage customers to thoroughly test the updates and deploy them immediately. At this time, we are not aware of any issues with the other updates that were released this month and we continue to encourage customers to install them as soon as possible in order to help ensure that they protected from the vulnerabilities they address.
While we work to address this issue, customers who choose not to install the update can implement the workaround outlined in the bulletin. CVE-2010-0232 was publicly disclosed and we previously issued Security Advisory 979682 in response. Customers can disable the NTVDM subsystem as a workaround and we have provided an automated method of doing that with a Microsoft Fix It that you can find here: http://support.microsoft.com/kb/979682.
Customers who are experiencing issues after installing any of our security updates can get help resolving the issues by either going to https://consumersecuritysupport.microsoft.com or by calling 1-866-PCSafety (1-866-727-2338). International customers can find local support contact numbers here: http://support.microsoft.com/common/international.aspx.
Sr. Security Communications Manager Lead
*This posting is provided "AS IS" with no warranties, and confers no rights.*
|My System Specs|
|Similar help and support threads for2: Restart issues after installing MS10-015|
|Win 7 shutdown, sleep and restart issues.||Performance & Maintenance|
|re-installing add ons every computer restart||Browsers & Mail|
|Installing Win 7 from USB - lenov s10-2 restart problem||Installation & Setup|
|Update - Restart Issues After Installing MS10-015 and t||News|
|Update - Restart Issues After Installing MS10-015||News|
|PC restart while installing windows 7||Installation & Setup|
|After installing ATI Driver, restart but shows nothing||Graphic Cards|
|Our Sites ||Site Links ||About Us ||Find Us |
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd
All times are GMT -5. The time now is 01:00 AM.