Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Update - Restart Issues After Installing MS10-015


12 Feb 2010   #1

 
Update - Restart Issues After Installing MS10-015

Quote:
In our continuing investigation in to the restart issues related to MS10-015 that a limited number of customers are experiencing, we have determined that malware on the system can cause the behavior. We are not yet ruling out other potential causes at this time and are still investigating. Please review our blog post from yesterday for additional information.

One of the key components when investigating issues like this are obtaining memory dumps from computers experiencing the problem. In order to get the information we need to fully analyze the issue, some of our support engineers have actually driven to customer locations and picked up affected systems so we can get the needed crash data directly and help inform our investigation. For more information about memory dumps, please see: http://support.microsoft.com/kb/254649.

We encourage customers to follow our Protect Your PC best practices and always have up to date anti-virus software running on their systems to help prevent malware infections. For customers who do not have anti-virus software, you can either scan your system using our online tool at http://safety.live.com or you can install Microsoft Security Essentials for free.

This can be a difficult issue to solve once a computer is in an un-bootable state so we encourage customers who feel they have been impacted by this to contact our Customer Service and Support group by either going to https://consumersecuritysupport.microsoft.com or by calling 1-866-PCSafety (1-866-727-2338). International customers can find local support contact numbers here: http://support.microsoft.com/common/international.aspx.

Keep an eye on this blog for more updates as we have them.

Thanks,

Jerry Bryant
Sr. Security Communications Manager Lead


*This posting is provided "AS IS" with no warranties, and confers no rights.*

More...

My System SpecsSystem Spec
.

Reply

 Update - Restart Issues After Installing MS10-015




Thread Tools



Similar help and support threads for2: Update - Restart Issues After Installing MS10-015
Thread Forum
Issues installing SP1 and Windows Update update Windows Updates & Activation
Update on MS10-016 for Microsoft Producer News
Update on MS10-025. Windows Updates & Activation
MS10-025 Security Update to be Re-released Windows Updates & Activation
Update: MS10-015 security update re-released with new d News
Update - Restart Issues After Installing MS10-015 and t News
Restart issues after installing MS10-015 News

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:46 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33