New
#60
I think this is one extreme on a scale of how to provide IT support. In most organizations, IT sits under management, and while your method surely keeps a safe network, by locking people out, you encourage circumventing. And the biggest culprits of that are usually the management, those guys that IT reports to.
Again, if you are dealing with state secrets and national security, absolutely, your scenario is a requirement, however, that is not the norm.
I do agree with the statement that employees will not dictate what OS, OS version and software version they will run. Those decisions are IT's, with management approval. However, that also means that when IT does make the change to a new OS or software version, they better be able and available to provide support. Not everyone is computer literate and what we deem a minimal change can be frightfully different for some employees.
What I commonly see is a change to new software and once the update is complete, IT disappears to the server room and lets the employees figure out the new changes. That's not fair either.