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Windows 7: need advice on buying case

08 Jun 2012   #31
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

The big difference between Amazon and Newegg, is that Amazon uses a lot of other vendors to supply certain orders, which they have no direct control over. They are a little bit like eBay in that respect, except that eBay does have better buyer protection. I generally only order from Amazon if they are the direct supplier.


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08 Jun 2012   #32
Zepher

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
I tried ordering some parts from Amazon. The orders set for days and never moved, no update, no shipping, etc. I cancelled the Amazon orders (there was more than 1) and ordered the parts from newegg and they were shipped within hours of the order. I've had other Amazon orders that took up to a week to ship (for "in stock" items). I don't know why I tried ordering again from them.

The only thing I've had a problem with, with newegg, is this ASRock motherboard. I've bought a lot of components from them, including an Intel motherboard and never had a problem.
Were your items shipped and sold by amazon? That is what I look for when buying items that are more than a few dollars.
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09 Jun 2012   #33
fireberd

Windows 10 64 bit
 
 

All the items on the last two orders (listed as in stock) that never got anywhere were Amazon stocked items, not a 3rd party. I have had no difference in order processing time direct from Amazon or from 3rd parties on previous items.

With the problems on the last two items, Amazon will not be my "first choice".
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18 Jun 2012   #34
fireberd

Windows 10 64 bit
 
 

The saga continues. I very carefully packaged up the motherboard to return to newegg for replacement, including carefully replacing the CPU socket cover and using the original ASRock package. Newegg now tells me there are bent pins in the socket and its customer damaged and they will not honor their replacement. I should have known better as I've seen other posts on forums about this identical claim that the customer damaged pins. I have done a lot of business with newegg but this ends it. It also ends my refering clients or internet users to newegg.
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18 Jun 2012   #35
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
The saga continues. I very carefully packaged up the motherboard to return to newegg for replacement, including carefully replacing the CPU socket cover and using the original ASRock package. Newegg now tells me there are bent pins in the socket and its customer damaged and they will not honor their replacement. I should have known better as I've seen other posts on forums about this identical claim that the customer damaged pins. I have done a lot of business with newegg but this ends it. It also ends my refering clients or internet users to newegg.
That's disgusting and gives me serious pause about Newegg as I know you are a reliable guy despite the Emmons setup.

At one time, I bought 100% from Newegg. In the last few years, I have cut that back to maybe 70% with the remainder going to Amazon direct (not Amazon resellers).

I assume your credit card company will be no help?

I wonder if this is "officially" a Newegg policy or if you ran into a rogue team of some type who would be fired if superiors knew the truth?

Can they possibly be selecting a certain percentage of returns for sabotage--entirely at random?
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18 Jun 2012   #36
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
I tried ordering some parts from Amazon. The orders set for days and never moved, no update, no shipping, etc. I cancelled the Amazon orders (there was more than 1) and ordered the parts from newegg and they were shipped within hours of the order. I've had other Amazon orders that took up to a week to ship (for "in stock" items). I don't know why I tried ordering again from them.

The only thing I've had a problem with, with newegg, is this ASRock motherboard. I've bought a lot of components from them, including an Intel motherboard and never had a problem.
I would contact ASRock and let them know that Newegg is ripping you off. Maybe they will step up. Be polite but firm and keep at them.

Jim
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18 Jun 2012   #37
pparks1

Windows 7 Ultimate x64
 
 

All i know is that if I ever have to return a product to NewEgg, I am going to take a picture first and send it with the motherboard in question so they can see that the pins are not damaged.

Are all of these returns with AMD processors, because Intel hasn't used actual pins in quite some time now.
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18 Jun 2012   #38
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

I do not know if the problem at Newegg is an individual or a method of doing business, but considering my experience with them, it would not surprise me if it were the latter. If that were the case, it wouldn't matter if you had a photo or not. They would just claim that it was taken prior to the damage being done and the item shipped.

As for the bent pins, it is my understanding that AMD will cover up to five bent pins under their warranty, but then with my experience with their inept RMA dept. I would simply straiten them myself, if possible. I'm curious why you were sending the processor back in the first place, since I was under the impression that the motherboard was the problem?
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18 Jun 2012   #39
smarteyeball

 
 

Quote   Quote: Originally Posted by Phone Man View Post

I would contact ASRock and let them know that Newegg is ripping you off. Maybe they will step up. Be polite but firm and keep at them.

Jim
Asus RMA through newegg have the same issue/excuse.

Tbh, I'm not sure if it's newegg or the board makers themselves issuing edicts about using bent pins as an excuse to get out of offering replacements.


The 'bent pin' excuse is popular with some popular Australian retailers too.


But feel free to try contacting them and good luck either way.
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19 Jun 2012   #40
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

Quote   Quote: Originally Posted by seekermeister View Post
I do not know if the problem at Newegg is an individual or a method of doing business, but considering my experience with them, it would not surprise me if it were the latter. If that were the case, it wouldn't matter if you had a photo or not. They would just claim that it was taken prior to the damage being done and the item shipped.

As for the bent pins, it is my understanding that AMD will cover up to five bent pins under their warranty, but then with my experience with their inept RMA dept. I would simply straiten them myself, if possible. I'm curious why you were sending the processor back in the first place, since I was under the impression that the motherboard was the problem?
I think it is an Intel based Motherboard which has pins on the CPU socket. AMD has the pins on the CPU.

Jim
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