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Windows 7: need advice on buying case

20 Jun 2012   #51
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Yeah I too always make copies of all the paperwork for each MIR but normally the vendor has a disclaimer as to the qty. limit and it was a 2 day sale with this MIR. Like I say not the end of the world but when I wanted to call and speak to someone....that's where it got interesting? I hate not having the ability to call with questions and speak to a live person so from now on NewEgg is relegated to those non essential blow out don't really care items.


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20 Jun 2012   #52
pparks1

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by linnemeyerhere View Post
Only after filing the first was I told by the system that it was a one per household rebate.
I don't think I have "EVER" purchased anything with a rebate that allowed more than 1 per household. I understand your beef about it not being explicitly mentioned. I would almost expect a huge big bold statement "IF multiple rebates were actually allowed".

Quote   Quote: Originally Posted by linnemeyerhere View Post
Not the end of the world but in trying to reach NewEgg (total joke) to ask about this I gave up and it's a shame that they have lost a customer over having a totally useless customer service system !
You have discovered the reason that NewEgg can often offer lower prices on most items than anybody else. You have to cut corners to make it happen. While there were lots of places previously where you could buy parts, many have gone out of business as they didn't do enough sales as people only want to pay the lowest prices. We are not reeping what we have sewn.
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20 Jun 2012   #53
fireberd

Windows 10 64 bit
 
 

I'm about 65 miles away from either Orlando or Tampa. Both have CompUSA stores. Although I have to pay sales tax, they have fairly good stocks of computer parts. I built a PC right after Tiger Direct bought CompUSA and reopened the stores. Never had a problem with any of the hardware that I got from them. Its time to give them another shot.
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20 Jun 2012   #54
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
I'm about 65 miles away from either Orlando or Tampa. Both have CompUSA stores. Although I have to pay sales tax, they have fairly good stocks of computer parts. I built a PC right after Tiger Direct bought CompUSA and reopened the stores. Never had a problem with any of the hardware that I got from them. Its time to give them another shot.
I used to get lots of things from our local CompUSA but they never reopened so I started buying online. We also had a nice local store that shipped all over and was bought by Insight many years ago and closed their store. Then there was Circuit City which also went away. Just Best Buy, Office Depot and Radio Shack left. I also noticed Newegg's price are questionable. They always have a list price then a discount price. I have gone to the manufacturers site and found their MSRP was the same as the discount price. Mark it up and then give you a "discount"

Jim
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20 Jun 2012   #55
fireberd

Windows 10 64 bit
 
 

CompUSA went belly up and had "going out of business" sales. Tiger Direct came in and bought the name and some stores. As Tiger Direct's HQ is in Florida we got many of the Florida CompUSA stores opened back up. They have gotten into HDTV's and they don't have as much computer stock as the old CompUSA had, but they still have a fair amount. The last time I was in one they had about 20 different cases on display.

Tiger Direct also bought the Circuit City name.
My System SpecsSystem Spec
20 Jun 2012   #56
smarteyeball

 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post

It may be a situation of board makers exerting pressure on Newegg to deny a certain percentage of RMAs in order to make up for their poor quality control and manufacturing processes.
They have had their fair share of QC issues - both Asus and Asrock.

I know of one member here who went through 4 RMA's to get a working Asus board. Another took a few RMAS to get a working Asrock. Both went through newegg. Iirc, both got the 'bent pin excuse' at one point or another. Both sounded like a case of bad batches due to poor QC.

Admittedly there are some users who cause some damage, but it's highly suspicious and doubtful that the majority seem to 'bending pins' left, right and centre.



Quote:
In that scenario, Newegg may have made a calculated decision to play ball with the board makers, even if that means losing a certain number of retail buyers forever.

If that is true, you have to wonder if it's the right decision from a purely business viewpoint---given that the tactic would be deceitful in any case. If enough customers hear about the tactic, it could become a contagion and cause a mass defection to other retailers---well beyond whatever Newegg may have anticipated.
It is a deceitful loophole. Some retailers may be using this excuse on their own volition to avoid losses, hassle etc - but it's not out of the realms of possibility that a large retailer such as newegg would have an 'understanding' with larger board manufacturers. If such understandings do exist, it makes you wonder how many others have a similar 'understanding'.

It would be interesting to trawl through some of the other board makers like Gigabyte and Evga etc to see if the 'bent pin' issue is as prevalent with them too. So far I've mostly heard anecdotal evidence about Asus and Asrock.

(Both from newegg buyers and from local users in Australia).

Quote   Quote: Originally Posted by Zepher View Post
I have been buying almost exclusively from Newegg for the 12 years and this issue posted on another forum worries me.
Newegg RMA Technicians Are Breaking My Returns - [H]ard|Forum
Hmm, didn't notice that before. Very interesting.


Quote   Quote: Originally Posted by fireberd View Post
ASRock has come through, partially. They will replace the board but it will cost their standard $50 fee for "out of warranty" replacement.
For a new board??? Disgraceful.
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20 Jun 2012   #57
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

Newegg has no inhibitions about losing a few customers, regardless of the reason. They simply rely on their prices as being sufficient bait to keep the fish biting.
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20 Jun 2012   #58
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Big +1 on the Tiger and I even have my own customer service rep that I place my orders with and if they can shop the already discounted numbers a bit they will and let you know !
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21 Jun 2012   #59
fireberd

Windows 10 64 bit
 
 

Finally a postive. The new motherboard, a Gigabyte GA-Z77X-UD5H has been installed and the PC is powered up and loading all the device drivers now. I'll dress the cables, etc (and a picture) after I'm sure everything is working properly.

The differences in motherboards, both the 8 pin and 24 pin power cables were routed on the back and reach the motherboard connectors without the need for cable extenders (which were needed on the ASRock).

The ASRock (replacement) will be kept for a spare or I may build another PC with it. My daughter has thrown several hints that their old Gateway is on the last leg.
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21 Jun 2012   #60
fireberd

Windows 10 64 bit
 
 

More progress. I'm typing this in from the new PC.

I'll run it for a couple of days before I lace up the cables and close the case.

Jack
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