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Windows 7: A myriad of problems, is there a solution

23 Aug 2010   #1
jackson548

windows 7
 
 
A myriad of problems, is there a solution

I have a lenovo laptop for the past two months. I am running windows 7 32 bit. A month ago I attempted to run a Malwarebyte scan and he computer froze and it has been a nightmare since. Some of the symptoms are: IE8 and Chrome will not load or work at all. Firefox will work but it freezes many times a day. I cannot uninstall any programs and when I try to install a program I get this message "windows installer service cannot be accessed." I have Spybot but it will not update. I am running AVG 9.0 and the scan is clean. I can update with Malwarebytes but I do not find any problems. I did a system restore with no success. I have no idea what to do please help.


My System SpecsSystem Spec
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23 Aug 2010   #2
pparks1

Windows 7 Ultimate x64
 
 

Do you have any restore points available prior to the problem that you could resort to? Or, do you have the ability to restore the system back to the factory image (just be sure to backup any data that you might have saved).
My System SpecsSystem Spec
23 Aug 2010   #3
Thorsen

Win7 Home Premium 64x
 
 

you might try to scan for problems SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
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23 Aug 2010   #4
Thorsen

Win7 Home Premium 64x
 
 

If you have a repair/install disc, then I would try from that, but you might be able to restore from the advanced boot options. There is probably a repair partition for the laptop.

Advanced Boot Options
My System SpecsSystem Spec
23 Aug 2010   #5
jackson548

windows 7
 
 

Thanks for your responses. I would restore to factory setting but I do not know how and only have one fishign trip pics and a video to save. I have tried to use scannow but my computer will not allow me to do that.
My System SpecsSystem Spec
24 Aug 2010   #6
jackson548

windows 7
 
 

I have attempted to run the sfc /scannow command but it says I must run it as the administrator and I am the administrator. Any advice?
My System SpecsSystem Spec
24 Aug 2010   #7
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi jackson548 try this System Restore or this Startup Repair - Run 3 Separate Times it may help you. Also check to make certain you have the most upto date drivers
My System SpecsSystem Spec
24 Aug 2010   #8
Thorsen

Win7 Home Premium 64x
 
 

Quote   Quote: Originally Posted by jackson548 View Post
I have attempted to run the sfc /scannow command but it says I must run it as the administrator and I am the administrator. Any advice?
when you search for cmd, don't click on it or hit enter... instead, right click and select "Run as administrator" This will open the command prompt, but as administrator.
My System SpecsSystem Spec
24 Aug 2010   #9
Thorsen

Win7 Home Premium 64x
 
 

In the tutorial for scannow, the first step is to open an elevated command prompt: Elevated Command Prompt
My System SpecsSystem Spec
24 Aug 2010   #10
jackson548

windows 7
 
 

I will try your suggestions. I just noticed that in small letters on the bottom right corner of the screen is a message that says
Windows 7
Build 7600
This copy of windows is not genuine.


I have only had this computer for 3 months. What does this mean?
My System SpecsSystem Spec
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 A myriad of problems, is there a solution




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