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Windows 7: BSoD When Closing Laptop Screen


04 Sep 2010   #1
Starwind Amada

Windows 7 Premium Home Edition
 
 
BSoD When Closing Laptop Screen

For whatever reason, I keep getting the BSoD if I put my laptop to sleep by closing the screen. Clicking the Sleep button on the menu works fine, but closing the screen messes everything up. I've had this happen multiple times now and I don't understand the problem. I'm not really knowledgeable enough to know what these minidump files or whatever are and I can't do anything. Safe mode doesn't work, rebooting doesn't work, nothing. I can put in a disc, but I can't access it since I can't boot the computer. It just says "Error 8888883333333 Contact Vendor." I have no idea what that means, but I need this thing to work. I have a presentation on Tuesday and if this happens I'm screwed (I have my work backed up but the people at my job are total dicks and say it has to be on my machine or it counts as being unprepared. How does closing the screen cause the system to crash like this?


My System SpecsSystem Spec
04 Sep 2010   #2
Starwind Amada

Windows 7 Premium Home Edition
 
 

Here's what it actually says.

STOP: 0x0000007E (0xFFFFFFFF0000005, 0xFFFFF8000335AEAD, 0xFFFFF88009A80B8, 0xFFFFF880009A7920)
My System SpecsSystem Spec
04 Sep 2010   #3
Starwind Amada

Windows 7 Premium Home Edition
 
 

Not that I expect to get a response since all my threads seem to be ignored for whatever reason, but I already tried unplugging all USB peripherals. No luck. Looks like I've lost my entire $2000 laptop due to a hardware error. Real nice.
My System SpecsSystem Spec
04 Sep 2010   #4
gregrocker
Microsoft MVP

 

Sorry Amanda this is a thorny one.

I would suggest disabling Sleep to get through the presentation without embarassment. Go to Power Options, change Plan settings to set Sleep to Never. Then change What happens when you close lid to Nothing.

The smartest people here are in the Errors and Debugging forum. They have a tool pinned there that will Upload your debug report so they can read it and tell you immediately what is causing the problem.

Display Driver causes most Sleep problems. Check optional Windows Updates for newer, then the Support Downloads webpage for your model computer, or the Video card maker's website.
My System SpecsSystem Spec
04 Sep 2010   #5
Starwind Amada

Windows 7 Premium Home Edition
 
 

You don't understand. The system won't boot. I can't do a thing. It just say "Starting Windows" and then goes to blue screen. If I could get far enough to do what you said, there wouldn't be a problem in the first place. My computer is completely dead for no reason.
My System SpecsSystem Spec
04 Sep 2010   #6
Starwind Amada

Windows 7 Premium Home Edition
 
 

Okay, it's fine now. For some reason, leaving the computer off for a few hours (at least three) gets rid of the problem. I don't understand how the system can clear corrupt files if it's shut off, but hey, at least it's working.
My System SpecsSystem Spec
04 Sep 2010   #7
Lomai

Win7 HP (x64)/Win7 Ultimate (x64)
 
 

Hi Amanda

While the laptop is up, recommend that you backup all your critical (work and personal) data that is on it to a removable media.
Following that, if the laptop is still under warranty, you could have a chat with your vendor on the problem.

Hope things work out with the presentation and regards
My System SpecsSystem Spec
04 Sep 2010   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Starwind Amada View Post
Okay, it's fine now. For some reason, leaving the computer off for a few hours (at least three) gets rid of the problem. I don't understand how the system can clear corrupt files if it's shut off, but hey, at least it's working.
Bugcheck 7E is The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000007E. This bug check indicates that a system thread generated an exception that the error handler did not catch.

Could be heat related, but more likely it is a corrupt system file. If you have your win 7 dvd you can do a repair install. If you dont have a win 7 dvd do you have a backup from prior to the problem?

If you can boot into safe mode (F8) you should run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Ken
My System SpecsSystem Spec
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 BSoD When Closing Laptop Screen




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