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Windows 7: New-ish Laptop Randomly Turns Off


17 Oct 2010   #1

Windows 7 64bit
 
 
New-ish Laptop Randomly Turns Off

My Hp Pavilion Notebook has started randomly turning off today. It happened 2 times today and once yesterday. It basically just shuts off as it would if i held the power button down, and then restarts on it's own. It brings up a black screen saying that the system wasn't responding and shows options to start in safe mode or whatever (i'm sure you know the one i mean). My laptop is just over a month old so i don't understand why this is happening. I don't think it's an overheating problem because i have a cooling pad which i always use. My laptops been running around 40C all day, which isn't any different from any other day. Any insights on what the problem could be?


My System SpecsSystem Spec
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17 Oct 2010   #2

 

Send it back for a refund. That sounds like a hardware failure, and HP doesn't have a very good record of fixing hardware problems permanently.
My System SpecsSystem Spec
17 Oct 2010   #3

Windows 7 64bit
 
 

I'm not going to resort to that just now. It's not doing it often enough for it to bug me. I was just wanting to see if i could counter the problem before it got worse.
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17 Oct 2010   #4

 

A laptop should not be shutting off like that at random, ever. What you're describing is an internal power failure. It's not something that can not be countered with a software fix. Taking it apart or trying to fix it yourself will void the warranty.
My System SpecsSystem Spec
17 Oct 2010   #5

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Hardware problems get worse over time, not better. I'd go with MadTownIdiot's advice
My System SpecsSystem Spec
18 Oct 2010   #6

 
 

maybe you need to untick the highlighted line?


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18 Oct 2010   #7

Windows 7 64bit
 
 

That wouldn't sort the problem though, that would just stop it restarting afterwards wouldn't it?
My System SpecsSystem Spec
18 Oct 2010   #8

 
 

but you will get some opportunity to see what it was before the restart.
My System SpecsSystem Spec
18 Oct 2010   #9

Windows 7 64bit
 
 

How do i get to system properties?

Edit: It just shut down again but i think this was for a different reason. It brought up a blue screen with a lot of writing asking if this was the first time it's happened or something but it shut off before i could properly read it. Then when it started up it offered to check for a solution to the problem. What could that be?
My System SpecsSystem Spec
18 Oct 2010   #10

 
 

Quote   Quote: Originally Posted by SonicBrewtality View Post
How do i get to system properties?...
from here.


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 New-ish Laptop Randomly Turns Off




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