New-ish Laptop Randomly Turns Off

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  1. Posts : 110
    Windows 7 64bit
       #1

    New-ish Laptop Randomly Turns Off


    My Hp Pavilion Notebook has started randomly turning off today. It happened 2 times today and once yesterday. It basically just shuts off as it would if i held the power button down, and then restarts on it's own. It brings up a black screen saying that the system wasn't responding and shows options to start in safe mode or whatever (i'm sure you know the one i mean). My laptop is just over a month old so i don't understand why this is happening. I don't think it's an overheating problem because i have a cooling pad which i always use. My laptops been running around 40C all day, which isn't any different from any other day. Any insights on what the problem could be?
    Last edited by SonicBrewtality; 17 Oct 2010 at 18:59.
      My Computer

  2.    #2

    Send it back for a refund. That sounds like a hardware failure, and HP doesn't have a very good record of fixing hardware problems permanently.
      My Computer


  3. Posts : 110
    Windows 7 64bit
    Thread Starter
       #3

    I'm not going to resort to that just now. It's not doing it often enough for it to bug me. I was just wanting to see if i could counter the problem before it got worse.
      My Computer

  4.    #4

    A laptop should not be shutting off like that at random, ever. What you're describing is an internal power failure. It's not something that can not be countered with a software fix. Taking it apart or trying to fix it yourself will void the warranty.
      My Computer


  5. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #5

    Hardware problems get worse over time, not better. I'd go with MadTownIdiot's advice
      My Computer


  6. Posts : 654
    Windows 7 Ultimate x64
       #6

    maybe you need to untick the highlighted line?
    Attached Thumbnails Attached Thumbnails New-ish Laptop Randomly Turns Off-capture.png  
      My Computer


  7. Posts : 110
    Windows 7 64bit
    Thread Starter
       #7

    That wouldn't sort the problem though, that would just stop it restarting afterwards wouldn't it?
      My Computer


  8. Posts : 654
    Windows 7 Ultimate x64
       #8

    but you will get some opportunity to see what it was before the restart.
      My Computer


  9. Posts : 110
    Windows 7 64bit
    Thread Starter
       #9

    How do i get to system properties?

    Edit: It just shut down again but i think this was for a different reason. It brought up a blue screen with a lot of writing asking if this was the first time it's happened or something but it shut off before i could properly read it. Then when it started up it offered to check for a solution to the problem. What could that be?
      My Computer


  10. Posts : 654
    Windows 7 Ultimate x64
       #10

    SonicBrewtality said:
    How do i get to system properties?...
    from here.
    Attached Thumbnails Attached Thumbnails New-ish Laptop Randomly Turns Off-capture.png  
      My Computer


 
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