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Windows 7: Random Rebooting, Need Help After Many Attempts to Resolve

19 Oct 2010   #1

Windows 7 Home Premium 64bit
 
 
Random Rebooting, Need Help After Many Attempts to Resolve

Hey everyone!

To begin, my system specs are in my profile but I can post them here if that is preferred.

I have had a nightmare with this thing, and I need some help.

You see, I built it just fine but when I did the processor was overheating. After complying to Intel's requests to check many other things they finally let me RMA the old processor, and to be on the safe side I got a new heatsink for it too. Now the new processor runs just fine at 40C (maximum), and I had a perfectly running computer for a few days.

Now, it randomly restarts for what appears to be no reason. I called all of the manufacturers of my parts for help, and they all offered the same general advice.

I began by checking if everything was installed correctly. I thought it was and got a second, confirming opinion from someone else. I have referred to all of my manuals numerous times as well.

After all of that, I first checked if the RAM cards were the problem. I found that neither one is a problem on its own and the CAS latency that I have set for them (or rather, that the mobo set for them) was indeed correct.

I then looked at the website for my hard drive and got the program they recommended to check for errors on it. That came out clean but to be sure I also used the Windows Installation Disk's repair options to check my memory, which also came out fine. (I'm not actually sure if that checked my RAM or the hard drive...)

I am also assuming that the CPU is fine because I just got it RMA'd...and I'll have more on why in a moment.

Now I am not sure if it is the mobo itself or perhaps my video card. I was told that it could be the power supply but in that case the problem would be happening less frequently, more like once a month or so to begin, than almost every time I log in to Windows.

I also checked that automatic updating wasn't on and somehow causing problems, as well as the sleep mode options.

Then I tried reinstalling Windows, just to be sure. Now I'm currently stuck trying to enter the product key and everything before the computer resets itself.

After that I tried cleaning the RAM and Video Card slots to be sure there was no dust in there causing the problems. (I am aware that with my case being high air flow that dust could cause problems in the future for me if I do not keep it all clean.)

Then I tried the advanced boot options to tell it not to restart when it encounters an error so that I could get in there and find out what the error has been. No luck there.

What I really don't get is that it NEVER reset itself while I played games, except in two instances when I tried starting up a game. (I built this as a gaming computer.) It always reset itself while I was doing less intensive operations, which is why I thought it might have been a software problem and not a hardware problem.

And to be clear, it is not a heat issue. The CPU monitor I have (I can look up what it's called if you would like) as well as the GPU monitor I have tell me that those two parts are fine and at normal temperatures. I would consider that the power supply might somehow me overheating, but if that were the case then the whole thing would turn off at once, but instead my monitor just turns off and then the sound and everything else goes.

So...does anyone have any idea what I should do?

My System SpecsSystem Spec
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19 Oct 2010   #2

Windows 7 Home Premium 64bit
 
 

A quick update:

I was able to storm through the verification and now have access to the desktop and safe mode. I'm updating my mobo and VGA drivers now.
My System SpecsSystem Spec
20 Oct 2010   #3

Windows 7 Home Premium 64bit
 
 

Not anyone?
My System SpecsSystem Spec
.


20 Oct 2010   #4

Windows 7
 
 

When it restarts what does it do? No BSOD or anything? If I had to bet on something without knowing more about your setup i would guess bad power supply.
My System SpecsSystem Spec
20 Oct 2010   #5

Windows 7 Home Premium 64bit
 
 

But why would the power supply discriminate between when I am being demanding on the system and when I am not?

Also, I just got this error:

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8005E86010
BCP2: FFFFF8800495BD0C
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Server information: 0d863674-37aa-4698-9689-3c6eab685a12

I was just talking to a Microsoft Technical Support member (I hadn't actually tried them yet) and she told me that error indicates the video card as a possibility.
My System SpecsSystem Spec
20 Oct 2010   #6

Windows Server 2008 R2
 
 

It indicates the video driver or card failed to respond to a hardware wake event, yes. It's hard to say which is the culprit (and you have issues with certain driver versions working better than others, that can mask hardware problems as well, with nVidia cards and drivers). We do have information on video card and driver troubleshooting here that you may wish to follow.
My System SpecsSystem Spec
20 Oct 2010   #7

Windows 7 Home Premium 64bit
 
 

Would it aid at all to mention that the problem does not happen in safe mode?
I have both my Video Card and PSU under warranty so I could just have them both replaced, if needed.

Do you guys know of any issues with NVIDIA drivers and the GTS 250?
My System SpecsSystem Spec
20 Oct 2010   #8

Windows Server 2008 R2
 
 

Safe mode would not have the sleep modes and cycles that could put a device to sleep that regular boot does, so while that is usually a very good troubleshooting step in normal situations, it would not be for a STOP 0x116 or 0x117.
My System SpecsSystem Spec
21 Oct 2010   #9

Windows 7 Home Premium 64bit
 
 

Well now it restarts too frequently for me to ever have access to the desktop. As I cannot use another computer test my parts, I think I'll just have to guess which part is causing the error.

All of my parts are still under warranty, so it'll just cost me five bucks to return each part I send back (more than I would want to pay but better than nothing, I guess).

CPU: Seems fine. It's not overheating.
Hard Drive: Tested fine, also not overheating (if it can...).
RAM: Also tested well. Windows recognizes all 4gb.
Motherboard: I am not sure about this. I don't know how to test it.
PSU: Possibly faulty.
Video Card: Latest Drivers installed, tried with other drivers. Not overheating. Maybe faulty...

So I'm thinking I should send back either my Mobo, Video Card, or PSU. I don't know what seems to be the most likely issue. What are your opinions? Also the Microsoft representative told me that there should be a program out there that tests hardware. Do you know what she may have been talking about?

Thanks for all of the help so far guys.
My System SpecsSystem Spec
21 Oct 2010   #10

Windows 7 Home Premium 64bit
 
 

Cooler Master, the manufacturer of my PSU, told me that because my voltages are reading fine that my PSU is probably not to blame. I'm going to RMA my video card, I guess, and ECS will check to see if it is ok.

Are there any indicators that the motherboard may be to blame?
My System SpecsSystem Spec
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 Random Rebooting, Need Help After Many Attempts to Resolve




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