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Windows 7: Windows 7 crashing

13 Jul 2009   #1

Windows 7 64bit/Ubuntu 10.04 32bit/Linux Mint 9 64bit
 
 
Windows 7 crashing

Hi, didn't know where to put this but I have a problem, Windows 7 tends to crash at the moment I think it's something to do with winamp and the automatic scans with AVG but I'm not entirely sure. I have had times before when I've had winamp running and tried initiating a scan on a portable drive and then it would lock up and restart. I've turned automatic restarts off now but whether I'll get a code or just get stuck on a black screen I don't know. What usually happens is the screen goes black, the music gets stuck and I end up holding the power button or letting it restart itself. It's getting very annoying now, as I'm losing drawings which I spent loadsa time on but haven't saved lol.

I got a fault log from event viewer, it's different from the rest as the first two bug fix strings are not 0x0

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 13/07/2009 12:17:15
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Razgriz-Hangar
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-07-13T11:17:15.755200000Z" />
<EventRecordID>13893</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Razgriz-Hangar</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">26</Data>
<Data Name="BugcheckParameter1">0x41287</Data>
<Data Name="BugcheckParameter2">0xd0a0d33</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

My System SpecsSystem Spec
.

13 Jul 2009   #2

Windows 7 Professional 64-bit
 
 

Are you doing this on your laptop? If so do you have it connected up to the mains supply or are you using the laptops battery?
My System SpecsSystem Spec
13 Jul 2009   #3

Vista Ult 64bit - Windows 7 Ult 7264 64bit
 
 

If you own a Seagate HDD with one of these model #'s, go to Seagate and get a Firmware update that may fix this
ST3500320AS, ST3500620AS, ST3500820AS, ST3640330AS, ST3640530AS, ST3750330AS, ST3750630AS, ST31000340AS (firmwares affected: AD14, SD15, SD16, SD17, SD18, SD19, SD81)

http://seagate.custkb.com/seagate/cr...951&NewLang=en

If that's not the case here, that error most often points to a hardware related problem.
My System SpecsSystem Spec
.


14 Jul 2009   #4

Windows 7 RC1
 
 

Do you use the Hibernation (sleep) mode often? Does you PC shuts down to standby when you do not use it for 30 mins or so?
Perhaps it has something to do with hardware drivers and hibernation mode. When you reactivate your PC and the OS (or some program like AVG) wants to access certain drivers or USB devices, it crashes.
Try editing your energy options and turn off hibernation mode. Perhaps it will help...
My System SpecsSystem Spec
15 Jul 2009   #5

Windows 7 64bit/Ubuntu 10.04 32bit/Linux Mint 9 64bit
 
 

The last time it happened, the laptop was plugged in and had been on for about 4 to 5 hrs. I have modified the settings before and disabled the hibernate settings as they create huge files. The bit about the seagate hard drives is interesting, I have a 320GB harddrive, though I can't remeber the make, I have replaced my Hitachi one after it failed, so it's not the manufactorers hard drive. About installing firmwares, could you link me to some tutorials as to how to do it, as it sounds like something similar to flashing files like installing new bios. Thanks for the comments.
My System SpecsSystem Spec
15 Jul 2009   #6

Win 8 Release candidate 8400
 
 
bsod

Quote   Quote: Originally Posted by Razgriz panavia View Post
The last time it happened, the laptop was plugged in and had been on for about 4 to 5 hrs. I have modified the settings before and disabled the hibernate settings as they create huge files. The bit about the seagate hard drives is interesting, I have a 320GB harddrive, though I can't remeber the make, I have replaced my Hitachi one after it failed, so it's not the manufactorers hard drive. About installing firmwares, could you link me to some tutorials as to how to do it, as it sounds like something similar to flashing files like installing new bios. Thanks for the comments.
Hi and welcome to sevenforums

Thanks for filling in your systems specs.

I have 2 things for you to do. First go into event viewer (type event viewer in seaarch) and see if there are any errors listed there. If you could you snip (type snipping tool in search) and upload the results. Second could you go into c:\windows\minidump (where the crash records are kept) and zip and upload the last file. If it isn't in minidump you can search for *.dmp.

Thanks in advance

Ken
My System SpecsSystem Spec
16 Jul 2009   #7

Windows 7 64bit/Ubuntu 10.04 32bit/Linux Mint 9 64bit
 
 

OK heres a snippit from Event log 41 - Kernel power

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 16/07/2009 13:36:43
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Razgriz-Hangar
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-07-16T12:36:43.619600000Z" />
<EventRecordID>15284</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Razgriz-Hangar</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">254</Data>
<Data Name="BugcheckParameter1">0x5</Data>
<Data Name="BugcheckParameter2">0x85e0d0e0</Data>
<Data Name="BugcheckParameter3">0x10de055e</Data>
<Data Name="BugcheckParameter4">0x85e03ce0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Another Bugcheck log was created

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 16/07/2009 13:37:12
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Razgriz-Hangar
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000fe (0x00000005, 0x85e0d0e0, 0x10de055e, 0x85e03ce0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071609-30841-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-07-16T12:37:12.000000000Z" />
<EventRecordID>15283</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Razgriz-Hangar</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x000000fe (0x00000005, 0x85e0d0e0, 0x10de055e, 0x85e03ce0)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">071609-30841-01</Data>
</EventData>
</Event>

Hope that helps.....Minidumps are included in the zip file, a screenshot showing the number of errors in event viewer has also been uploaded.


Attached Thumbnails
Windows 7 crashing-capture.png  
My System SpecsSystem Spec
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 Windows 7 crashing





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