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Windows Build 7601 Not Genuine after SP 1 install
Hi All,
I was hoping someone could give me a hand on a recent issue with my Dell Studio XPS 1645 (laptop).
To give you some background, I purchased this machine from Dell a little over a year ago – it came pre-installed with Windows 7 Premium Home Edition. Since that time the computer has been terrific (aside from running a bit too hot for my liking), and I really have experienced no performance issues.
A week ago Sunday (7/31) I was poking around my taskbar and noticed that I had some updates to install from Microsoft – I always thought these were automated but apparently the service pack isn’t – I have no clue how long that potential update was sitting there, could have been a while. Regardless, I decided to upgrade to “service pack 1” and for about a week nothing dramatic happened.
However, beginning yesterday my computer started to behave a bit odd, almost as if I had a virus. My Internet stopped working, I was getting random errors when attempting to open files. I was getting absolutely pummeled with windows errors (i.e not genuine, windows has stopped working etc. etc.). I was ultimately met with a flashing white screen and computer crash. I attempted a re-start and was met with a blue screen, safe mode wouldn’t work, and ultimately after a couple tries it just seemed to randomly start. On that re-start though, I was met with text at the bottom right hand of my screen that said Windows 7 Build 7601 not genuine.
Luckily I have a work PC so I’ve been able to do some research online (the impacted machine behaves extremely odd when I get it started). There are TONS of posts about this windows not genuine issue…but I’ve been struggling identifying the same symptoms I have. Also, it looks like this is a legit result of trying to use pirated software, so I want to make sure that any fix I pursue isn’t the “Hey this is how you get your pirated software to work!” fix but rather the “known Microsoft issue – these are the best next steps” fix.
Thus far I’ve attempted a few things (uninstalling SP1, system restore, activating windows online) and all 3 have been met with failure. Basically my computer will freeze, or go through the iteration and nothing will happen. I’ve included the diagnostic below, I’m hoping someone can help shed some light on good next steps here. If not I will be shipping this poor guy off to Dell!
Thanks in advance!
-Ed
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82 Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY= Windows Product ID: 00359-OEM-8992687-00095 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {BFA45669-0267-4868-B410-B8A5C12D6FBE}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.110408-1631 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{BFA45669-0267-4868-B410-B8A5C12D6FBE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-48325407-2562051449-481410699</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1645</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="6"/><Date>20100511000000.000000+000</Date></BIOS><HWID>90833207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00178-926-800095-02-1033-7601.0000-2192011 Installation ID: 013950959744082490266400059651509044379753009750854381 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: RMV82 License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 8/8/2011 7:28:17 PM Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0000000000010240 Event Time Stamp: 8:7:2011 15:29 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui Tampered File: %systemroot%\system32\drivers\spsys.sys HWID Data--> HWID Hash Current: OgAAAAEABQABAAEAAAACAAAABAABAAEAonbMWSRFfKaIgko0LKwQc8R8+HRiPVCu5HcyqVcLVlB2Vg== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CRESTLNE HPET INTEL CRESTLNE BOOT PTLTD $SBFTBL$ MCFG INTEL CRESTLNE SLIC DELL QA09 OSFR DELL DELL SSDT PmRef CpuPm
Last edited by Airbot; 08 Aug 2011 at 21:18.
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