Windows 7: s3 sleep mode...

nh2123 · 18 Aug 2011

Hi, im having trouble with s3 sleep mode. Windows will go to sleep on either the first or second manual attempt. However it will not come out of sleep when bittorrent is running prior to putting the computer to sleep. If bittorrent isnt running the comp may come out of standby but sometimes doesn't. If it doesn't I have to unpower the power supply then plug it back in. Then the computer starts up and says "windows is resuming". Here's a couple of things that I have tried already:

graphics card has latest driver.
bios has latest firmware.
bios is set for s3 sleep.

Any help on this issue would be greatly appreciated.

Golden · 18 Aug 2011

Hi,

Are you able to run powercfg -energy from an elevated command prompt? If so, then please do that and then browse to C:\Windows\system32\energy-report.html.

Open the HTML and copy the contents and paste it here so we can have a look at this for you.

Regards,
Golden

nh2123 · 18 Aug 2011

Power Efficiency Diagnostics Report

Code:

 
Computer Name    COMP
Scan Time    2011-08-19T02:28:27Z
Scan Duration    60 seconds
System Manufacturer    System manufacturer
System Product Name    System Product Name
BIOS Date    12/22/2010
BIOS Version    1702
OS Build    7601
Platform Role    PlatformRoleDesktop
Plugged In    true
Process Count    65
Thread Count    763
Report GUID     {d2e423e0-22b0-4ae0-96cc-0387103bc7bd}
Analysis Results
 
Errors
 
System Availability Requests:Display Required Request
The program has made a request to prevent the display from automatically entering a low-power mode.
Requesting Process    \Device\HarddiskVolume4\Program Files\VideoLAN\VLC\vlc.exe
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance    PCI\VEN_1102&DEV_0004&SUBSYS_20021102&REV_04\4&2b4059ea&0&38A4
Requesting Driver Device    Creative Audigy Audio Processor (WDM)
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name    USB Root Hub
Host Controller ID    PCI\VEN_1002&DEV_4397
Host Controller Location    PCI bus 0, device 18, function 0
Device ID    USB\VID_1002&PID_4397
Port Path    
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name    USB Input Device
Host Controller ID    PCI\VEN_1002&DEV_4397
Host Controller Location    PCI bus 0, device 18, function 0
Device ID    USB\VID_0461&PID_4D15
Port Path    5
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name    USB Composite Device
Host Controller ID    PCI\VEN_1002&DEV_4397
Host Controller Location    PCI bus 0, device 18, function 0
Device ID    USB\VID_0556&PID_0001
Port Path    1
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%)    15.36
Warnings
 
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)    10000
Maximum Timer Period (100ns units)    156001
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period    50000
Requesting Process ID    2936
Requesting Process Path    \Device\HarddiskVolume4\Program Files\VideoLAN\VLC\vlc.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period    10000
Requesting Process ID    4960
Requesting Process Path    \Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period    10000
Requesting Process ID    1664
Requesting Process Path    \Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period    10000
Requesting Process ID    4004
Requesting Process Path    \Device\HarddiskVolume3\Windows\System32\audiodg.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period    100000
Requesting Process ID    368
Requesting Process Path    \Device\HarddiskVolume3\Windows\System32\svchost.exe
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    vlc.exe
PID    2936
Average Utilization (%)    4.49
Module     Average Module Utilization (%)
\Device\HarddiskVolume3\Windows\SysWOW64\dsound.dll    3.17
\SystemRoot\system32\ntoskrnl.exe    0.29
\SystemRoot\system32\DRIVERS\nvlddmkm.sys    0.23
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    TeaTimer.exe
PID    2808
Average Utilization (%)    2.41
Module     Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files\Spybot - Search & Destroy\TeaTimer.exe    1.28
\SystemRoot\system32\ntoskrnl.exe    0.47
\Device\HarddiskVolume3\Windows\SysWOW64\KernelBase.dll    0.24
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    audiodg.exe
PID    4004
Average Utilization (%)    2.11
Module     Average Module Utilization (%)
\Device\HarddiskVolume3\Windows\System32\UDAAPO64.dll    0.84
\Device\HarddiskVolume3\Windows\System32\AudioEng.dll    0.53
\Device\HarddiskVolume3\Windows\System32\msvcrt.dll    0.24
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    chrome.exe
PID    1664
Average Utilization (%)    0.97
Module     Average Module Utilization (%)
\Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\Application\13.0.782.112\chrome.dll    0.35
\SystemRoot\System32\win32k.sys    0.20
\SystemRoot\system32\ntoskrnl.exe    0.18
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    BitTorrent.exe
PID    4268
Average Utilization (%)    0.65
Module     Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe    0.22
\Device\HarddiskVolume4\Program Files\BitTorrent\BitTorrent.exe    0.14
\SystemRoot\System32\drivers\tcpip.sys    0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    chrome.exe
PID    4960
Average Utilization (%)    0.60
Module     Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe    0.13
\SystemRoot\System32\win32k.sys    0.11
\Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\APPLIC~1\130782~1.112\gcswf32.dll    0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    chrome.exe
PID    5092
Average Utilization (%)    0.42
Module     Average Module Utilization (%)
\Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\Application\13.0.782.112\chrome.dll    0.18
\SystemRoot\system32\ntoskrnl.exe    0.12
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll    0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    System
PID    4
Average Utilization (%)    0.41
Module     Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe    0.13
\SystemRoot\system32\DRIVERS\nvlddmkm.sys    0.09
\SystemRoot\System32\drivers\dxgmms1.sys    0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    dwm.exe
PID    2600
Average Utilization (%)    0.38
Module     Average Module Utilization (%)
\Device\HarddiskVolume3\Windows\System32\dwmcore.dll    0.13
\Device\HarddiskVolume3\Windows\System32\nvwgf2umx.dll    0.10
\SystemRoot\system32\ntoskrnl.exe    0.03
Information
 
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period    10000
Requesting Process ID    2936
Requesting Process Path    \Device\HarddiskVolume4\Program Files\VideoLAN\VLC\vlc.exe
Calling Module Stack    \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume4\Program Files\VideoLAN\VLC\plugins\libqt4_plugin.dll
\Device\HarddiskVolume3\Windows\SysWOW64\user32.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period    10000
Requesting Process ID    4960
Requesting Process Path    \Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
Calling Module Stack    \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\Application\13.0.782.112\chrome.dll
\Device\HarddiskVolume3\Windows\SysWOW64\user32.dll
\Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\Application\13.0.782.112\chrome.dll
\Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
\Device\HarddiskVolume3\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period    10000
Requesting Process ID    1664
Requesting Process Path    \Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
Calling Module Stack    \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\Application\13.0.782.112\chrome.dll
\Device\HarddiskVolume3\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
\Device\HarddiskVolume3\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period    10000
Requesting Process ID    4004
Requesting Process Path    \Device\HarddiskVolume3\Windows\System32\audiodg.exe
Calling Module Stack    \Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\System32\AudioEng.dll
\Device\HarddiskVolume3\Windows\System32\audiodg.exe
\Device\HarddiskVolume3\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume3\Windows\System32\ole32.dll
\Device\HarddiskVolume3\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\System32\kernel32.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period    10000
Requesting Process ID    368
Requesting Process Path    \Device\HarddiskVolume3\Windows\System32\svchost.exe
Calling Module Stack    \Device\HarddiskVolume3\Windows\System32\ntdll.dll
Unknown Module
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
Unknown Module
\Device\HarddiskVolume3\Windows\System32\svchost.exe
\Device\HarddiskVolume3\Windows\System32\sechost.dll
\Device\HarddiskVolume3\Windows\System32\kernel32.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name     OEM Balanced
Plan GUID    {381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality     Balanced
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode     Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported    false
S2 Sleep Supported    false
S3 Sleep Supported    true
S4 Sleep Supported    true
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group    0
Index    0
Idle (C) State Count    1
Performance (P) State Count    4
Throttle (T) State Count    0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group    0
Index    1
Idle (C) State Count    1
Performance (P) State Count    4
Throttle (T) State Count    0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group    0
Index    2
Idle (C) State Count    1
Performance (P) State Count    4
Throttle (T) State Count    0

Golden · 18 Aug 2011

Hi,

Thanks for posting that. Can you try the following, and post back the output?

In an elevated command prompt, please do this:

powercfg -h OFF ,and hit enter and then
powercfg -h ON, and hit enter.

This will turn off the hibernate function, and then turn it back on again. I'm hoping this "reset" will solve the problem. If not, we can call in the "big guns" on this.

Regards,
Golden

nh2123 · 18 Aug 2011

I ran those two commands and it seemed to have worked. Comp came back from standby even with bittorent running which has seemed to be the root of the issue. I will monitor this over the next day or so and see if it appears corrected. Thanks Golden for your expertise. - Mike.

Golden · 18 Aug 2011

Nice one - glad it worked out. A pleasure to be able to help.

Regards,
Golden

nh2123 · 21 Aug 2011

ok now the comp. will go into s3 sleep manually and i can get it out with no prob. However I have power mgt in windows set to put the comp. to sleep in 30 mins. but i left the comp. on last night and it was still on when I got up. It failed to enter sleep mode. Any ideas on this issue Golden?

nh2123 · 21 Aug 2011

anyone?

Golden · 21 Aug 2011

Mmm. Time for cluberti. I'll ask him to have a look at this when he has some time.

Regards,
Golden

**cluberti** · 22 Aug 2011

We need to see if any Kernel-Power events are being logged - it sounds like a driver or service issue, but it'd be interesting/nice to see if the event log is logging anything.

Windows 7: s3 sleep mode...

s3 sleep mode... problems?