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Windows 7: Newbie here looking to format my PC's hard drive.

12 Sep 2011   #1
avargas28

Windows 7 Home Premium 64 Bit
 
 
Newbie here looking to format my PC's hard drive.

Hello all,

Getting straight to the point:

I purchased an Acer Aspire 5551 a few months ago because I needed an upgrade that wasn't too expensive. It ran fine for a few months until one day it started having boot-up issues. Soon, start-up repair became the norm. It became very frustrating. Start up repair would be scanning and it would tell me it could NOT fix the problem but the computer would boot up fine right after. Then one day, I was faced with the black screen moving cursor (before log-in) problem which really frustrated me. I was finally fed up so I reinstalled windows 7 via dvd. Not long after the reinstall (2 days), black screen moving cursor reared its ugly head again. I noticed my PC didn't have any restore points and I had no way of fixing this problem. I searched but didn't find a definite solution. So I figured a format and clean install might do away with my problems. I want to make sure I'm doing the right thing so I need some of your help. So what I need:

-your opinion on this issue

-I noticed 3 partions on my hard drive. Do I need all 3?

-How do I go about fixing this? Might this be a faulty hard drive? Are there any programs to check this?

-I noticed my black screen issue happened after the Windows update. Seems Windows update had some issues updating or installing.

I've moved all of my music, videos, pictures, files, etc., to my sister's computer.




-----------------------------------
OS Windows 7 Home Premium 64 Bit
CPU 2.3 GHz AMD Turion II dual-core processor
Memory 4 GB of installed DDR3 RAM
Graphics Card ATI Radeon HD 4250



Hard Drives 320 GB SATA hard drive


My System SpecsSystem Spec
.
12 Sep 2011   #2
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

information   Information
We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create


Did you make the OEM manufacturer's Recovery Disks?

Acer Empowering Technology > Acer eRecovery Management.
Acer Support - Answers, E-Mail, Chat - How can I restore my computer with the backup discs I created?

Manual how to use Acer eRecovery Management here:
ftp://ftp.support.acer-euro.com/notebook/empowering_technology/NB%20ET2%20user's%20guide/Acer%20eRecovery%20Management%20English.pdf

Have you tried pressing <Alt+F10> at boot up, to goto the Acer eRecovery Management.
Acer Support: Frequently Asked Questions list for How to use Acer eRecovery

You can Order Acer recovery disks from here:
https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer
My System SpecsSystem Spec
12 Sep 2011   #3
avargas28

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by theog View Post
I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

information   Information
We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create


Did you make the OEM manufacturer's Recovery Disks?

Acer Empowering Technology > Acer eRecovery Management.
Acer Support - Answers, E-Mail, Chat - How can I restore my computer with the backup discs I created?

Manual how to use Acer eRecovery Management here:
ftp://ftp.support.acer-euro.com/notebook/empowering_technology/NB%20ET2%20user's%20guide/Acer%20eRecovery%20Management%20English.pdf

Have you tried pressing <Alt+F10> at boot up, to goto the Acer eRecovery Management.
Acer Support: Frequently Asked Questions list for How to use Acer eRecovery

You can Order Acer recovery disks from here:
https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer

I believe I am independent to any of Acer's software, I'd have to double check. What happened was during my first reinstall, I tried using Acer's built in reinstall software but I received an error message stating it was unable to complete the installation. It was continuous loop so I downloaded a legal Windows 7 disc and burnt it to a DVD. So I had to complete the installation with the OEM windows 7 disc using my product code stamped on my laptop.

So currently I can only boot to safe but I have removed all of my files and I am compelled to do a clean install. Just looking for advice and tips.
My System SpecsSystem Spec
.

12 Sep 2011   #4
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Where did you download your Windows ISO from?
My System SpecsSystem Spec
12 Sep 2011   #5
avargas28

Windows 7 Home Premium 64 Bit
 
 

I believe it was from this website or another windows 7 forum. They had links to download the ISOs and all I needed was my product code to use.
My System SpecsSystem Spec
12 Sep 2011   #6
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

WE get alot of Acer with bad Hd Drives, so check the drive.
My System SpecsSystem Spec
12 Sep 2011   #7
avargas28

Windows 7 Home Premium 64 Bit
 
 

Can I use a HD diagnostic tool while in safe mode? Therefore it will save me time reinstalling Windows 7 if that's the case.

edit:

I just did a quick search and found this:

http://www.seagate.com/www/en-us/sup...loads/seatools

Is that a good tool to use?
My System SpecsSystem Spec
12 Sep 2011   #8
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

You can download a ISO, & run from CD.
My System SpecsSystem Spec
13 Sep 2011   #9
avargas28

Windows 7 Home Premium 64 Bit
 
 

Well, my hard drive was the issue. It has some bad sectors. I'm going to have to low level format it and try a fresh install. If that doesn't take care of the issue, I'm going to send it back to the manufacturer.

Anyone know a good program to LLF my hard drive? I tried the manufacturer's program (Western Digital) but they don't have a boot CD and the .exe won't allow me because Windows currently resides on my HD.
My System SpecsSystem Spec
13 Sep 2011   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

By low level format, do you mean a QUICK format? If you have bad sectors, you are better off doing a FULL format.

If you do use a QUICK format, you will need to run a CHKDSK /R at a later stage anyway to address bad sectors:

FULL FORMAT = QUICK FORMAT+CHKDSK/R

Regards,
Golden
My System SpecsSystem Spec
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 Newbie here looking to format my PC's hard drive.




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