WEI - Cannot measure processor performance

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  1. Posts : 12
    Windows 7 Ultimate 64bit
       #1

    WEI - Cannot measure processor performance


    Hi I have a new laptop. As I finished the installation of various drivers and what not, I then proceeded to the Windows experience index. But, unfortunately, just right after the 50% mark, I get an error:

    Cannot measure processor performance

    Help please!

    My laptop specs are:
    - Acer Aspire 4750G
    - i5(2nd gen) 2410M
    - 6GB Ram(2+4)
    - 2 GB Nvidia GT540M
    - 640GB HDD
    - Windows 7 Ultimate 32-bit
    Last edited by digiknowzone; 28 Sep 2011 at 03:37. Reason: wrong OS bit
      My Computer


  2. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #2

    Hi digiknowzone :)

    Please try this,

    Start\Control Panel\Performance Information and Tools\Advanced Tools\Clear all Windows Experience Index scores and re-rate the system.

    Finish with this step and post back with any results.
      My Computer


  3. Posts : 12
    Windows 7 Ultimate 64bit
    Thread Starter
       #3

    Thanks for the rep Panais, I still get the same error.
      My Computer


  4. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #4

    digiknowzone said:
    Thanks for the rep Panais, I still get the same error.
    "Thanks for the rep Panais" You mean help

    If you are overclocking set the cpu back to factory settings.

    Run the System File Checker

    Then try again to run WEI.
    Last edited by panais; 27 Sep 2011 at 13:49.
      My Computer


  5. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #5

    digiknowzone said:
    Hi I have a new laptop. As I finished the installation of various drivers and what not, I then proceeded to the Windows experience index. But, unfortunately, just right after the 50% mark, I get an error:

    Cannot measure processor performance

    Help please!

    My laptop specs are:
    - Acer Aspire 4750G
    - i5(2nd gen) 2410M
    - 6GB Ram(2+4)
    - 2 GB Nvidia GT540M
    - 640GB HDD
    - Windows 7 Ultimate 64-bit
    Did you modify any BIOS settings involving the CPU?
      My Computer


  6. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #6

    yowanvista said:
    digiknowzone said:
    Hi I have a new laptop. As I finished the installation of various drivers and what not, I then proceeded to the Windows experience index. But, unfortunately, just right after the 50% mark, I get an error:

    Cannot measure processor performance

    Help please!

    My laptop specs are:
    - Acer Aspire 4750G
    - i5(2nd gen) 2410M
    - 6GB Ram(2+4)
    - 2 GB Nvidia GT540M
    - 640GB HDD
    - Windows 7 Ultimate 64-bit
    Did you modify any BIOS settings involving the CPU?

    yowanvista
    i also notice that, "6GB Ram(2+4)" i dont know though if it affects anything in the specific problem.
      My Computer


  7. Posts : 12
    Windows 7 Ultimate 64bit
    Thread Starter
       #7

    yowanvista said:
    digiknowzone said:
    Hi I have a new laptop. As I finished the installation of various drivers and what not, I then proceeded to the Windows experience index. But, unfortunately, just right after the 50% mark, I get an error:

    Cannot measure processor performance

    Help please!

    My laptop specs are:
    - Acer Aspire 4750G
    - i5(2nd gen) 2410M
    - 6GB Ram(2+4)
    - 2 GB Nvidia GT540M
    - 640GB HDD
    - Windows 7 Ultimate 64-bit
    Did you modify any BIOS settings involving the CPU?
    No. Yes, but only the boot part, when I was installing the OS.

    panais said:
    yowanvista said:
    digiknowzone said:
    Hi I have a new laptop. As I finished the installation of various drivers and what not, I then proceeded to the Windows experience index. But, unfortunately, just right after the 50% mark, I get an error:

    Cannot measure processor performance

    Help please!

    My laptop specs are:
    - Acer Aspire 4750G
    - i5(2nd gen) 2410M
    - 6GB Ram(2+4)
    - 2 GB Nvidia GT540M
    - 640GB HDD
    - Windows 7 Ultimate 64-bit
    Did you modify any BIOS settings involving the CPU?

    yowanvista
    i also notice that, "6GB Ram(2+4)" i dont know though if it affects anything in the specific problem.
    No I did not modify BIOS settings except from switching the boot mode of HDD and DVD Drive for OS installation since my laptop came without an OS. Also, I'll be running a memtest tonight to the test the memories. When the laptop is bought, the original RAM was 2GB DDR3 and prior to purchase, I asked the supplier to add another 4GB DDR3 RAM. Hope that helps.

    panais said:
    digiknowzone said:
    Thanks for the rep Panais, I still get the same error.
    "Thanks for the rep Panais" You mean help

    If you are overclocking set the cpu back to factory settings.
    And yes, thanks for the help. No, I have not overclocked.

    Run the System File Checker

    Then try again to run WEI.
    Ran the SFC and got an error. I've attached a screenshot as well as the log file.
    Attached Thumbnails Attached Thumbnails WEI - Cannot measure processor performance-sfc-error.png  
      My Computer


  8. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #8

    Run SFC 2-3 times.

    Then try to run again the wei.

    Yes having exactly the same memory ram is a good idea.:)
    You will work in dual channel for better performance.
      My Computer


  9. Posts : 12
    Windows 7 Ultimate 64bit
    Thread Starter
       #9

    panais said:
    Run SFC 2-3 times.

    Then try to run again the wei.

    Yes having exactly the same memory ram is a good idea.:)
    You will work in dual channel for better performance.
    Thanks for your help this far. I really appreciate it. :)

    Hi I did the sfc 3 times and ran WEI, same error.
    Ran sfc the 4th time, same error.

    Here's my ram info:

    Memory slots
    Total memory slots 4
    Used memory slots 2
    Free memory slots 2
    Memory
    Size 6144 MBytes
    SPD
    Number Of SPD Modules 2

    Slot #1
    Type DDR3
    Size 2048 MBytes
    Manufacturer Samsung
    Max Bandwidth PC3-10700 (667 MHz)
    Part Number M471B5773CHS-CH9
    Serial Number 42D25284
    Week/year 39 / 10
    SPD Ext. EPP

    JEDEC #5
    Frequency 685.7 MHz
    CAS# Latency 9.0
    RAS# To CAS# 10
    RAS# Precharge 10
    tRAS 25
    tRC 34
    Voltage 1.500 V
    JEDEC #4
    Frequency 609.5 MHz
    CAS# Latency 8.0
    RAS# To CAS# 8
    RAS# Precharge 8
    tRAS 22
    tRC 30
    Voltage 1.500 V
    JEDEC #3
    Frequency 533.3 MHz
    CAS# Latency 7.0
    RAS# To CAS# 7
    RAS# Precharge 7
    tRAS 20
    tRC 27
    Voltage 1.500 V
    JEDEC #2
    Frequency 457.1 MHz
    CAS# Latency 6.0
    RAS# To CAS# 6
    RAS# Precharge 6
    tRAS 17
    tRC 23
    Voltage 1.500 V
    JEDEC #1
    Frequency 381.0 MHz
    CAS# Latency 5.0
    RAS# To CAS# 6
    RAS# Precharge 6
    tRAS 14
    tRC 19
    Voltage 1.500 V

    Slot #2
    Type DDR3
    Size 4096 MBytes
    Manufacturer Kingston
    Max Bandwidth PC3-10700 (667 MHz)
    Part Number 99U5428-042.A00G
    Serial Number ECED2A61
    Week/year 25 / 11
    SPD Ext. EPP
    JEDEC #5
    Frequency 685.7 MHz
    CAS# Latency 9.0
    RAS# To CAS# 10
    RAS# Precharge 10
    tRAS 25
    tRC 34
    Voltage 1.500 V
    JEDEC #4
    Frequency 609.5 MHz
    CAS# Latency 8.0
    RAS# To CAS# 8
    RAS# Precharge 8
    tRAS 22
    tRC 30
    Voltage 1.500 V
    JEDEC #3
    Frequency 533.3 MHz
    CAS# Latency 7.0
    RAS# To CAS# 7
    RAS# Precharge 7
    tRAS 20
    tRC 27
    Voltage 1.500 V
    JEDEC #2
    Frequency 457.1 MHz
    CAS# Latency 6.0
    RAS# To CAS# 6
    RAS# Precharge 6
    tRAS 17
    tRC 23
    Voltage 1.500 V
    JEDEC #1
    Frequency 381.0 MHz
    CAS# Latency 5.0
    RAS# To CAS# 6
    RAS# Precharge 6
    tRAS 14
    tRC 19
    Voltage 1.500 V

    Yep, their not even the same type.
    How do you run them on dual channel?
    Last edited by digiknowzone; 28 Sep 2011 at 08:42. Reason: more info added
      My Computer


  10. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #10

    Please read carefully the tutorial,then run Repair Install

    Finish and try again to run the wei.
      My Computer


 
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