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Windows 7: Sanitizing & access denied to System Volume Information

24 Oct 2011   #1
2wheels

Win7 Pro SP 1 64-bit
 
 
Sanitizing & access denied to System Volume Information

I am ready to pull my hair out here! I can't wait for help.

I am trying to use Heidi Eraser ver. 6.0.8.2273 to sanitize a small (80 GB HDD) secondary drive. I receive the following error message "Files in E:\System Volume Information did not have its cluster tips erased because of the following error: Access to the path 'E:\System Volume Information' is denied."

PC is a Dell studio XPS 8100 -- Dell - Studio XPS 8100 Desktop / Intel® Core™ i7 Processor / 8GB Memory / 1.5TB Hard Drive - SX8100-2777NBC) -- running Windows 7 Home SP1 with Webroot (anti-virus). The 80 GB drive is a second drive added to the system.

I am running Heidi Eraser from the Administrator account (full rights). I have System Restore turned off on this secondary HDD. I turned off Webroot. I formatted the drive through DOS, and I am still receiving this error message when trying to erase. Oh, and in Heidi Eraser I do have the option selected to... Erase Cluster Tips.

What am I missing please?


My System SpecsSystem Spec
.
24 Oct 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by 2wheels View Post
I am ready to pull my hair out here! I can't wait for help.

I am trying to use Heidi Eraser ver. 6.0.8.2273 to sanitize a small (80 GB HDD) secondary drive. I receive the following error message "Files in E:\System Volume Information did not have its cluster tips erased because of the following error: Access to the path 'E:\System Volume Information' is denied."

PC is a Dell studio XPS 8100 -- Dell - Studio XPS 8100 Desktop / Intel® Core™ i7 Processor / 8GB Memory / 1.5TB Hard Drive - SX8100-2777NBC) -- running Windows 7 Home SP1 with Webroot (anti-virus). The 80 GB drive is a second drive added to the system.

I am running Heidi Eraser from the Administrator account (full rights). I have System Restore turned off on this secondary HDD. I turned off Webroot. I formatted the drive through DOS, and I am still receiving this error message when trying to erase. Oh, and in Heidi Eraser I do have the option selected to... Erase Cluster Tips.

What am I missing please?
System volume information is owned by the user group "system" Even admins dont have rights to it. Only way I can think of is to take ownership of it (perhaps in DOS) from another OS or DVD.

That may make the HD unusable.
My System SpecsSystem Spec
24 Oct 2011   #3
2wheels

Win7 Pro SP 1 64-bit
 
 

It is a non-bootable drive. It probably did have an OS installed earlier in its life.

Is it this eraser running in Windows that is causing me this problem? I ask because when I have erased in the past I have never had this problem using say DBAN (via a bootable floppy). I can't get DBAN to run either though this time.

Thank you for the help BTW.
My System SpecsSystem Spec
.

24 Oct 2011   #4
DMHolt57

 
 

...see what you can do with this...

1. To see the space allocated and used for SVI:
- Open Command Prompt with “Run as Administrator” option
- Type in: vssadmin list shadowstorage
- You will see Used Space, Allocated Space and Maximum Space for SVI
2. To see the restore information stored therein:
- Use in the same console command: vssadmin list shadows
3. To resize the maximum allocated space:
- Type in command: vssadmin resize shadowstorage /on=[here add the drive letter]: /For=[here add the drive letter]: /Maxsize=[here add the maximum size]
- E.g., vssadmin resize shadowstorage /on=C: /For=C: /Maxsize=4GB
- You will see a prompt confirming resize done
- You can check the status again using the command discussed in point 1 above
4. Just to get rid of the space already consumed, but sticking to the same size of max-size as before:
- Do actions as per point 3 to set the max-size t, say, 1GB
- If you check now, most likely you’ll see that used space is now 0KB
- Do the resize again and set it back to what it was before
- Check your disk space availability in Windows Explorer, you should see the reclaim is done!

And have a look here...

tell me how to delete System Volume Information on D:
My System SpecsSystem Spec
24 Oct 2011   #5
Corazon

Windows 7 Professional SP1 32-bit
 
 

DBAN is designed to completely wipe a drive clean, including the MBR, partition info and any and all filesystems on it. Any drive wiped in this manner must be completely reinitialized through Windows (a new MBR written) if new partitions are to be created and formatted on it.

What you're doing with Eraser is just wiping the unused space within a formatted partition. This isn't the same as truly wiping the HD completely.

You might try Active KillDisk instead which works similarly to DBAN. The free version of KillDisk will wipe the HD clean with a single pass of zero-filling (the paid version offers other, more secure wiping modes).

Erase hard drive by Active@ KillDisk. Low Level Format.

The same result can be achieved by using diskpart and running the command clean all. This works both from within your running Windows system (if it isn't installed on the HD you want to wipe) or from the Windows setup DVD through the command prompt.

If you merely want to wipe unused disk space, you can use a partition manager such as Easeus Partition Master Home Edition or Partition Wizard to wipe unformatted partitions or wipe unpartitioned space on the HD.

Tnere's no need to actually format a partition and then wipe the filesystem on that partition.
My System SpecsSystem Spec
25 Oct 2011   #6
2wheels

Win7 Pro SP 1 64-bit
 
 
Corazon reply

Thank you. Heidi Eraser is not what I want then. I need to figure out why DBAN is erroring out.

When I try to run DBAN ver. 2.2.6 in interactive mode, I get the following message in part. DBAN finished with non-fatal error. Check the log for more information. ERROR /dev/sdf (process crash), ERROR /dev/sdc (process crash), ERROR /dev/sdd (process crash), ERROR /dev/sdb (process crash), ERROR /dev/sda (process crash).

I read on DBAN's website that often times errors are from burning the ISO. I have not figured out where the log (referred to above) is located.

Anyone have any ideas as to whether my ISO is bad or what?

Thank you all.
My System SpecsSystem Spec
25 Oct 2011   #7
2wheels

Win7 Pro SP 1 64-bit
 
 
Update to DBAN errors

I just Googled the DBAN errors after not finding answers on DBAN's website. Seems I am not alone though from DBAN's forum. Users are stating to disconnect or disable all other internal or external drives other than the one I want to sanitize. Anything the system sees as a drive e.g. a card reader. So, I'll be back to report after I try this.
My System SpecsSystem Spec
25 Oct 2011   #8
2wheels

Win7 Pro SP 1 64-bit
 
 
DBAN errors still exist

Still getting the same errors. I must not have something disconnected, but I do not know what. Any ideas? I disconnected the HDD that came with the system. HDMI cable to TV disconnected. USB keyboard still connnected. USB mouse disconnected. Optical drive still connected. I am thinking something USB is still causing the problem, but of course I do not really know. I do not think the system has a card reader, but I'll check into that next. Camera and Garmin are disconnected. All unused USB cable are disconnected.
My System SpecsSystem Spec
25 Oct 2011   #9
2wheels

Win7 Pro SP 1 64-bit
 
 

Yes, there is a media card reader (internal). I have no idea how to disable it. I'm hoping for a way through the BIOS??? I do not have a motherboard map, and even if I did I bet it is on the bottom. If so, that area is not readily accessible.
My System SpecsSystem Spec
25 Oct 2011   #10
2wheels

Win7 Pro SP 1 64-bit
 
 

Dell's website points here -- Documentation -- for disconnecting the media card reader. Which # though? Anyone???
My System SpecsSystem Spec
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