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Windows 7: 4 GB of Physical Memory but 1.74 GB Usable

10 Nov 2011   #51
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by deepeyes View Post
I have one stick in slot 2 I think
Here is perf mon

SO we all know that is can run on 256 MB of RAM... the question is why does it need to just suck all that up to 2 GB.

Edit - sorry 262 MB
Stormy is this looking like some sort of memory mapping issue here? Look how much reserved memroy is released when he goes down to one stick. Instead of it nearly being 2gig, it's now down to 262MB!

@ deepeyes, use the same slot but see what happens with the other stick?

Let us know.


My System SpecsSystem Spec
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10 Nov 2011   #52
deepeyes

Windows 7 64 bit
 
 

"The only thing I can think of is that it's an issue with the way the motherboard and BIOS is configured. It may be a memory mapping issue with the board, and or BIOS."

And without the ability to do pretty much anything in BIOS that will be a problem. The only thing that is available is SVM support which people said to turn on if you have an AMD. So I did. Nothing really changed.
My System SpecsSystem Spec
10 Nov 2011   #53
sygnus21

Windows 10 Pro
 
 

Yeah this is one that you might have to give tech support a call on. You can even point them to this thread. I've done it before and it makes a world of difference in explaining things.
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10 Nov 2011   #54
deepeyes

Windows 7 64 bit
 
 

Right. Well I'll give them a call and see what I can dig up. Thanks a lot everyone!
My System SpecsSystem Spec
10 Nov 2011   #55
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

It could very well be a remapping issue as that screen shot with only a single stick shows it working as it should, with ~256 MB dedicated to the onboard video. And knowing how HP likes to configure their bioses to hide and/or disable settings that those of us that build our own take for granted, I wouldn't be the least bit surprised that not only is the remapping option hidden, but also set to disabled to boot.

deepeyes I realize it will be a pain to do, but can you run it with each stick individually in each slot just to rule out the memory sticks and slots as a possible problem. If it ends up working as shown in your last screen shot then I'm thinking it is safe to say it is a remapping issue. And if that is what it is the only way to fix it is to contact HP and hope that they have or will provide a bios update with it fixed.
My System SpecsSystem Spec
10 Nov 2011   #56
deepeyes

Windows 7 64 bit
 
 

Right will try to do that.
My System SpecsSystem Spec
10 Nov 2011   #57
deepeyes

Windows 7 64 bit
 
 

Alright. So when I placed one stick in the top slot (I'll call it slot 1) the computer would not even post. The same thing happened with stick two in slot 1. However when I placed the single stick in slot 2 it booted with 262 MB being reserved.
My System SpecsSystem Spec
10 Nov 2011   #58
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by stormy13 View Post
It could very well be a remapping issue as that screen shot with only a single stick shows it working as it should, with ~256 MB dedicated to the onboard video. And knowing how HP likes to configure their bioses to hide and/or disable settings that those of us that build our own take for granted, I wouldn't be the least bit surprised that not only is the remapping option hidden, but also set to disabled to boot.
Yeah I'm thinking the same thing. Thanks.

Would be interesting to see how many pre-built systems (desktops/laptops) out there are configured this way?
My System SpecsSystem Spec
10 Nov 2011   #59
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by deepeyes View Post
Alright. So when I placed one stick in the top slot (I'll call it slot 1) the computer would not even post. The same thing happened with stick two in slot 1. However when I placed the single stick in slot 2 it booted with 262 MB being reserved.
Yeah that's probably the motherboard saying you have to have this slot populated before the system recognizes a stick is installed. Not unusual.
My System SpecsSystem Spec
10 Nov 2011   #60
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by deepeyes View Post
Alright. So when I placed one stick in the top slot (I'll call it slot 1) the computer would not even post. The same thing happened with stick two in slot 1. However when I placed the single stick in slot 2 it booted with 262 MB being reserved.
That's beginning to make it look like the first slot may be defective. Any warranty left on it? If so at this point I would definitely be contacting HP and see what they have to say. It could be as sygnus21 said and it takes both slots populated to boot, but I would still see what HP has to say.
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 4 GB of Physical Memory but 1.74 GB Usable




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