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Windows 7: 4 GB of Physical Memory but 1.74 GB Usable

10 Nov 2011   #61
deepeyes

Windows 7 64 bit
 
 

Alright so I called and basically they state that there is no way that mapping can be performed on a laptop. The representative could not say if the settings on this are shipped out in this state or not.
Talking with a supervisor who said that he felt that this could be a program eating up the memory.
I asked if they have this issue a lot with my particular computer, he stated no.
I asked about if I were to put more memory in would it eat up half of that memory. He stated that he felt that it would not.
I mentioned the fact that I had placed one stick in and it had only partitioned 262 MB for HR and then when I place 4 GB in it takes over half. He still stated that he felt that it wouldn't take half if I were to put 8 GB in.


They stated that both memory slots have to be populated or the bottom slot has to be populated if working with one stick then they have a sort of default slot that you have to place it in.

So.... look through the programs in msconfig to try and find the culprit?


My System SpecsSystem Spec
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10 Nov 2011   #62
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

Quote:
they state that there is no way that mapping can be performed on a laptop.
*cough*BS*cough* All AMD 64 bit CPU's from the first socket 754 and up have all supported memory remapping, it is up to the individual motherboard or computer manufacturers to either enable it by default (for those that like to hide settings) or have the option present in the bios.

The part about with only one stick I can see, but the rest of it sounds like they don't want to admit that there could be either a bios or actual motherboard problem (look up Nvidia bumpgate to see how much companies like Dell and HP denied the problem (as much or more than Nvidia did) before they would admit to it).
My System SpecsSystem Spec
10 Nov 2011   #63
Corazon

Windows 7 Professional SP1 32-bit
 
 

I agree...I also googled around to see if other people with the same laptop model had this problem, and came up empty.

It's got to be a hardware/BIOS issue. I almost think you qualify for having the whole thing exchanged if they can't or won't fix it.
My System SpecsSystem Spec
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10 Nov 2011   #64
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by stormy13 View Post
Quote:
they state that there is no way that mapping can be performed on a laptop.
*cough*BS*cough* All AMD 64 bit CPU's from the first socket 754 and up have all supported memory remapping, it is up to the individual motherboard or computer manufacturers to either enable it by default (for those that like to hide settings) or have the option present in the bios.
Agree

And this is definitely BS!

Quote   Quote: Originally Posted by deepeyes View Post
Talking with a supervisor who said that he felt that this could be a program eating up the memory.
At any rate at this point in time it seems that there's nothing you can do about the way the memory is being mapped. Yeah you could try upping your memory to 8gig, but I'm not sure what you'll really gain. If memory is dirt cheap you could give it a try but.....

Anyway it wouldn't surprise me that HP knows this is a problem and is just trying to sweep it under the rug.

Good luck.

BTW did you show those guys this thread?
My System SpecsSystem Spec
10 Nov 2011   #65
sygnus21

Windows 10 Pro
 
 

He's a thought - go over to the HP Forums - Notebook Computers - HP Support Forum and post your issue there. You can even link to this thread for clarification. Maybe someone there has experienced the same issue as you and can provide an answer, or at least point you in the right direction.

You might also consider a BIOS update but that can get tricky as well. If you do decide on a update make sure you read the instructions before proceeding. And backup your data!!!
My System SpecsSystem Spec
10 Nov 2011   #66
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

Thought about a bios update, but from one of his screen shots back in the OP, he already has the latest bios; F27.
My System SpecsSystem Spec
10 Nov 2011   #67
sygnus21

Windows 10 Pro
 
 

Yeah I just thought I'd mention it just in case.

Thanks.
My System SpecsSystem Spec
10 Nov 2011   #68
deepeyes

Windows 7 64 bit
 
 

"BTW did you show those guys this thread?"

Yeah I told him the whole address to the thread... he mumbled something about how it is not a website that is affiliated with HP blah blah... you know how that goes.

I wouldn't even know how to begin to explain to them the problem to get an exchanged computer. There would be problems associated with that to begin with. This is a refurb computer for one. My computer is under warranty still, but I would assume that is just parts and labor that they would cover. I don't know how far I will get with it being refurb. But the store that sold it to me told me that nothing had been changed, just that the person returned it and then they did a clean wipe install on it.

Yes I have the latest BIOS f 27

I will post over at HP's website, see if this won't ruffle some feathers over there.
My System SpecsSystem Spec
10 Nov 2011   #69
deepeyes

Windows 7 64 bit
 
 

BTW thanks everyone for your collaboration!
My System SpecsSystem Spec
10 Nov 2011   #70
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by deepeyes View Post
I wouldn't even know how to begin to explain to them the problem to get an exchanged computer. There would be problems associated with that to begin with. This is a refurb computer for one. My computer is under warranty still, but I would assume that is just parts and labor that they would cover. I don't know how far I will get with it being refurb. But the store that sold it to me told me that nothing had been changed, just that the person returned it and then they did a clean wipe install on it.
Print out these two articles and show it to the tech at the store

- The system memory that is reported in the System Information dialog box in Windows Vista is less than you expect if 4 GB of RAM is installed
- Windows 7 memory usage: What's the best way to measure? | ZDNet

Point them to this thread and tell them that the PC is only allowing you to use 1.7 gig of memory out of 4gig installed.

Itís up to you how you deal with it but if the system isnít functioning correctly they should replace it. You just need to decide if the issue is worth fighting for. You might lose, you might win; but youíll never know unless you try.

In the end it may turn out be a design issue or flaw, but you'll never know unless you really persist. It could turn out to be something they were never really aware of.

Good luck, and thanks.
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 4 GB of Physical Memory but 1.74 GB Usable




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