PC wont wake up after sleeping time


  1. arjfca
    Posts : 363
    windows 7 Pro x64
       New #1

    PC wont wake up after sleeping time


    Hello

    PC, HP Pavilion a6318 running with Win 7 32

    PC won't wake up with keyboard or mouse. It will if I had press the sleep mode from the keyboard, but won't if the sleep mode is created by the PC

    Yesterday, I removed all Energy option and let the PC running the whole night. When I came back, the screen was still the same as when I left, but no control from the mouse and keyboard. My only solution is to press the power button 4 sec and restart the machine

    Any solution I could try?
    Any help truly appreciated

    MT
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  3. JimN262
    Posts : 10
    Microsoft Windows10 Professional 64-bit Build 16299
       New #2

    Check the System Event Log


    PC won't wake up with keyboard or mouse. It will if I had press the sleep mode from the
    keyboard, but won't if the sleep mode is created by the PC
    What does the power button do? Wake it up, Resume Windows, or cold boot? I'm wondering if it is
    actually going into hibernation. It might be worth double checking your power plan, which
    probably includes HP's extensions. Is this a desktop? (That's what the model number brings up.)
    Yesterday, I removed all Energy option and let the PC running the whole night. When I came
    back, the screen was still the same as when I left, but no control from the mouse and keyboard.
    My only solution is to press the power button 4 sec and restart the machine
    This sounds like a freeze up, not a response to a power state transition. Check the Windows
    System Event Log. You may see something like this:
    ------------------------
    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 10/28/2011 4:53:48 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: Abe-Lappy2 Event Id: 41
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the
    system stopped responding, crashed, or lost power unexpectedly.
    -------------------------
    You will probably also see this event, logged by eventlog:
    --------------------------------------------------
    Source: EventLog
    Date: 11/6/2011 1:19:24 AM
    The previous system shutdown at 1:26:20 AM on ?11/?6/?2011 was unexpected.
    ---------------------------------------------------
    The system keeps a registry value that gets updated every minute,
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Reliability:LastAliveStamp
    that it uses to generate this message on bootup. And by the way the apparent inconsitency in
    the log time and unexpected shutdown time results from the fact that all eventlog timestamps
    are in UTC, and when we go off DST, they change. The log entry really should be 2:26:20 AM.
    Now as for sleep, you will see entries like these:
    --------------------------------------------------
    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 10/28/2011 2:18:29 PM
    Event ID: 42
    Task Category: (64)
    Level: Information
    Keywords: (4)
    User: N/A
    Computer: Abe-Lappy2
    Description:
    The system is entering sleep.
    Sleep Reason: Button or Lid
    --------------------------------------------------
    Log Name: System
    Source: Microsoft-Windows-Power-Troubleshooter
    Date: 11/6/2011 12:58:39 AM
    Event ID: 1
    Task Category: None
    Level: Information
    Keywords:
    User: LOCAL SERVICE
    Computer: Abe-Lappy2
    Description:
    The system has resumed from sleep.
    Sleep Time: ‎2011‎-‎11‎-‎06T02:42:02.606143400Z
    Wake Time: ‎2011‎-‎11‎-‎06T05:58:37.171076000Z
    Wake Source: Power Button
    ---------------------------------------------------------
    By the way if you look in the upper right hand corner of the right hand panel of the event viewer you'll see "Create Custom View..." and you can set it up to only see Kernel-Power and Kernel-Power-Troubleshooter events which will make it much easier to read the log.

    If you need more help with the event log, or discover something interesting, post back.
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  4. arjfca
    Posts : 363
    windows 7 Pro x64
    Thread Starter
       New #3

    That's a start.
    Will look at log thanks.

    Martin
      My Computer
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  6. arjfca
    Posts : 363
    windows 7 Pro x64
    Thread Starter
       New #4

    Jim

    I did what you asked and look at the event journal. I created a filter to get only the kernel Power error. There is a lot of error. I don't understand the meaning of them

    Martin

    Text in French


    Code:
    Critique	11/11/2011 5:06:30 PM	Kernel-Power	41	(63)
Critique	11/11/2011 1:50:25 PM	Kernel-Power	41	(63)
Critique	11/11/2011 1:44:59 PM	Kernel-Power	41	(63)
Critique	11/11/2011 12:20:58 PM	Kernel-Power	41	(63)
Critique	11/11/2011 10:39:44 AM	Kernel-Power	41	(63)
Critique	11/11/2011 7:30:25 AM	Kernel-Power	41	(63)
Critique	11/11/2011 7:13:02 AM	Kernel-Power	41	(63)
Critique	11/11/2011 5:33:10 AM	Kernel-Power	41	(63)
Critique	11/11/2011 1:25:49 AM	Kernel-Power	41	(63)
Critique	11/10/2011 5:58:08 PM	Kernel-Power	41	(63)
Critique	11/10/2011 4:42:19 PM	Kernel-Power	41	(63)
Critique	11/10/2011 4:18:59 PM	Kernel-Power	41	(63)
Critique	11/10/2011 12:31:10 PM	Kernel-Power	41	(63)
Critique	11/10/2011 12:26:54 PM	Kernel-Power	41	(63)
Critique	11/10/2011 12:14:50 PM	Kernel-Power	41	(63)
Critique	11/10/2011 8:03:09 AM	Kernel-Power	41	(63)
Critique	11/10/2011 6:36:26 AM	Kernel-Power	41	(63)
Critique	11/9/2011 3:45:59 PM	Kernel-Power	41	(63)
Critique	11/9/2011 3:41:39 PM	Kernel-Power	41	(63)
Critique	11/9/2011 12:59:01 PM	Kernel-Power	41	(63)
Critique	11/9/2011 12:00:59 PM	Kernel-Power	41	(63)
Critique	11/8/2011 9:56:32 PM	Kernel-Power	41	(63)
Critique	11/8/2011 9:22:28 PM	Kernel-Power	41	(63)
Critique	11/5/2011 12:07:47 PM	Kernel-Power	41	(63)
Critique	11/5/2011 11:29:37 AM	Kernel-Power	41	(63)
Critique	11/5/2011 10:48:49 AM	Kernel-Power	41	(63)
Critique	11/5/2011 12:03:10 AM	Kernel-Power	41	(63)
Critique	11/3/2011 9:05:16 AM	Kernel-Power	41	(63)
Critique	11/2/2011 8:36:42 PM	Kernel-Power	41	(63)
Critique	11/2/2011 8:21:35 PM	Kernel-Power	41	(63)
Critique	11/2/2011 5:05:54 PM	Kernel-Power	41	(63)
Critique	11/1/2011 2:57:04 PM	Kernel-Power	41	(63)
Critique	10/28/2011 10:08:11 PM	Kernel-Power	41	(63)
Critique	10/24/2011 10:29:11 AM	Kernel-Power	41	(63)
Critique	10/24/2011 10:09:12 AM	Kernel-Power	41	(63)
Critique	10/23/2011 7:12:19 PM	Kernel-Power	41	(63)
Critique	10/23/2011 5:24:14 PM	Kernel-Power	41	(63)
Critique	10/23/2011 12:13:44 PM	Kernel-Power	41	(63)
Critique	10/18/2011 1:16:02 AM	Kernel-Power	41	(63)
Critique	10/16/2011 12:06:22 PM	Kernel-Power	41	(63)
Critique	10/13/2011 9:09:49 PM	Kernel-Power	41	(63)
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  7. arjfca
    Posts : 363
    windows 7 Pro x64
    Thread Starter
       New #5

    PC still hang or restart

    Did a mem86 test and Window memory test for few hours Pass OK
    Did disk test.... pass ok

    So if the PC pass the memory test and a disk test, I could probably say that my Power Supply is OK

    That bring me to a probable software fault

    Any idea on what kind of test i could perform to fount a faulty software problem?

    Martin
      My Computer
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