Solved Sfc /Scannow found corrupt files but was unable to fix some of them.

john13134

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The title says it all. basically I have been running SFC scans all day and ran 2 chckdisk scans. Each time no luck. constantly getting "found problems but unable to fix some of them" message.
here are the details..

View attachment sfcdetails.txt

Is there any other easy solutions around this?:sarc:
I'm aware of a repair install but would like to know if there areany other easy fixes.
 

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try to unistall KB2492386.
from elevatd command prompt:
WUSA /uninstall /kb:2492386

now do a sfc/scannow again
after that install kb2492386 again

does that fix your problem?
 

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Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
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Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
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Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
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Acer Aspire 5742G
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4,00 GB
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ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
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1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
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WDC WD5000BEVT-22ZAT0

My Computer My Computer

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Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
@Kaktussoft uninstalling it solved the problem...that is until I reinstalled and it reoccurred once again :(

@
NoelDP trying your solution now, will post back as soon as I can!

 

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the files appear to be part of the KB2492386 patch for compatibility, which gets updated every now and then - the versions here aren't the latest, so installing the latest patch may well fix the probem.
download and save the appropriate one from here
Application Compatibility Update for Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2: April 2011
and install it
see what error message you get, if any.

@Noel, just tried your solution and no luck unfortunately :(

"Windows Resource protection found corrupt files but was unable to fix some of them"

The only solution seems to be just uninstalling KB2492386 completely..
I would have never guessed
 

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important part of sfc/scannow output
2011-11-22 14:50:14, Info CSI 0000002d [SR] Verifying 100 (0x00000064) components
2011-11-22 14:50:14, Info CSI 0000002e [SR] Beginning Verify and Repair transaction
2011-11-22 14:50:15, Info CSI 0000002f [SR] Cannot repair member file [l:18{9}]"AcRes.dll" of Microsoft-Windows-Application-Experience-Mitigations-C1, Version = 6.1.7601.17571, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2011-11-22 14:50:16, Info CSI 00000030 [SR] Cannot repair member file [l:24{12}]"AcXtrnal.dll" of Microsoft-Windows-Application-Experience-Mitigations-C5, Version = 6.1.7601.17571, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2011-11-22 14:50:20, Info CSI 00000031 [SR] Cannot repair member file [l:18{9}]"AcRes.dll" of Microsoft-Windows-Application-Experience-Mitigations-C1, Version = 6.1.7601.17571, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2011-11-22 14:50:20, Info CSI 00000032 [SR] This component was referenced by [l:150{75}]"Package_2_for_KB2492386~31bf3856ad364e35~x86~~6.1.1.0.2492386-8_neutral_GDR"
2011-11-22 14:50:21, Info CSI 00000033 [SR] Cannot repair member file [l:24{12}]"AcXtrnal.dll" of Microsoft-Windows-Application-Experience-Mitigations-C5, Version = 6.1.7601.17571, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2011-11-22 14:50:21, Info CSI 00000034 [SR] This component was referenced by [l:150{75}]"Package_2_for_KB2492386~31bf3856ad364e35~x86~~6.1.1.0.2492386-4_neutral_GDR"
2011-11-22 14:50:22, Info CSI 00000036 [SR] Verify complete
2011-11-22 14:50:22, Info CSI 00000037 [SR] Verifying 100 (0x00000064) components
=================
Do you hav those 2 dll files on disk? look in C:\Windows\AppPatch\AppPatch64 and C:\Windows\AppPatch

AppPatch folder should contain both files and AppPatch64 contains AcXtrnal.dll but not AcRes.dll

C:\Windows\system32>dir C:\Windows\AppPatch\AppPatch64
De volumenaam van station C is System
Het volumenummer is A0D5-0A47
Map van C:\Windows\AppPatch\AppPatch64
23-11-2011 11:48 <DIR> .
23-11-2011 11:48 <DIR> ..
14-07-2009 02:40 309.248 AcGenral.dll
04-03-2011 07:19 350.208 AcLayers.dll
14-07-2009 02:40 111.104 acspecfc.dll
04-03-2011 07:19 135.168 AcXtrnal.dll=>march the 4th is the day.please check
14-07-2009 02:40 52.736 apihex64.dll
04-03-2011 00:58 124.678 sysmain.sdb
6 bestand(en) 1.083.142 bytes
2 map(pen) 83.565.346.816 bytes beschikbaar
C:\Windows\system32>dir C:\Windows\AppPatch
De volumenaam van station C is System
Het volumenummer is A0D5-0A47
Map van C:\Windows\AppPatch
23-11-2011 11:48 <DIR> .
23-11-2011 11:48 <DIR> ..
20-11-2010 13:18 2.175.488 AcGenral.dll
20-11-2010 13:18 562.176 AcLayers.dll
14-07-2009 02:03 2.560 AcRes.dll->very old this is normal
14-07-2009 02:14 474.112 AcSpecfc.dll
16-07-2011 05:26 44.032 acwow64.dll
14-07-2009 02:14 211.968 AcXtrnal.dll->very old this is normal
14-07-2009 02:14 41.984 apihex86.dll
23-11-2011 11:48 <DIR> AppPatch64
14-07-2009 04:20 <DIR> Custom
04-03-2011 01:02 151.630 drvmain.sdb
24-10-2010 12:05 <DIR> en-US
24-10-2010 12:05 <DIR> fr-FR
04-03-2011 01:02 1.826.582 msimain.sdb
22-02-2011 22:28 <DIR> nl-NL
04-03-2011 00:56 44.930 pcamain.sdb
04-03-2011 01:02 4.075.764 sysmain.sdb
11 bestand(en) 9.611.226 bytes
7 map(pen) 83.565.346.816 bytes beschikbaar
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
KB2492386 patches some bytes in some files.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
KB2492386 patches some bytes in some files.

Hello Kaktussoft, I installed both versions of KB2492386
the original and the one you suggested and each time the [unable to fix corrupt files]
message occurred.

When uninstalled "Windows did not find any integrity violations"
 

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windows 7 Home Premium5gbNvdia
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both versions?? I didn't suggest anything
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
I assume he means one version from WU, and the other downloaded from teh KB article/Download Center.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Is your machine running ok otherwise? Have you changed ....say the log in background ? Why were you running chkdsk and sfc/scannow in the first place? I ask because changing the background and/or start orbs etc. can sometimes cause the "corrupted files" thing you mentioned. I have went through this myself. My machine run's perfectly so.......
 

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Windows 10x64 Build 1709Intel i7 7700HQ Kaby Lake16 GB DDR4 @2400Nvidia Geforce GTX 1060
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Computer Manufacturer/Model Number
MSI GE72VR Apache Pro-416
OS
Windows 10x64 Build 1709
CPU
Intel i7 7700HQ Kaby Lake
Motherboard
Micro-Star Intl. MS-179B (U3C1)
Memory
16 GB DDR4 @2400
Graphics Card(s)
Nvidia Geforce GTX 1060
Screen Resolution
1920x1080 120Hz
Hard Drives
256 GB Nvme M.2 SSD

1TB HDD@7200
Cooling
Cooler Blast 4
Keyboard
Steel Series
Antivirus
Bit Defender Free
Browser
Edge
@ indian my computer runs ok

@ GregI have not noticed any problems and SFC found no integrity violations...so should I repair install anyways?
 

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I would not, unless you want to try a Repair Install to experience it.

Instead at your leisure I would work through the other troubleshooting steps to get a full PC checkup which may come across another or related problem, or give you clean bill of health.

Or do nothing at all and watch performance carefully.
 
I would not, unless you want to try a Repair Install to experience it.

Instead at your leisure I would work through the other troubleshooting steps to get a full PC checkup which may come across another or related problem, or give you clean bill of health.

Or do nothing at all and watch performance carefully.

I have ran 2 repair installs in the past
came here and found the solutions I was looking for so thankfully I wont have to perform one. I will folow your steps Greg :)

thanks for your help everyone!

happy holidays!
 

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windows 7 Home Premium5gbNvdia
OS
windows 7 Home Premium
Memory
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