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Windows 7: Getting Deferred Procedure Calls and System Interrupts - Please Help

27 Nov 2011   #1

64 bit, Windows Premium
 
 
Getting Deferred Procedure Calls and System Interrupts - Please Help

Getting Deferred Procedure Calls and System Interrupts - Please Help
Issue occured after I perform input/output (I/O) operations from a Toshiba storage device
External Storage device file movement input through USB Hard drive adapter:
Manufacturer: Sabrent -UBS 2.0 to SATA Hard Drive Adapter
CPU0 - Pegged at 15 to 20 Average CPU
No Results on my own efforts:
Universal Serial Bus Controllers
Intel 6 Serive/C200 Series Chip set Family USB Enhanced Host Controller - 1C26 and 1C2d
Updated Driver Software - already up-to-date
Uninstalled Intel 6 Series / C200 Series chip set Family USB Enhanced Host Controllers - Both
PC - Toshiba Satellite L755
Processors
Intel Core i5 - 2430M CPU @ 2.4 GHz
The computer has 4GB of RAM.

My System SpecsSystem Spec
27 Nov 2011   #2
whs

Microsoft Community Contributor Award Recipient

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

That could be a driver problem. Run this program and see whether you get red spikes. If yes, see what it says regarding drivers.
My System SpecsSystem Spec
27 Nov 2011   #3

64 bit, Windows Premium
 
 
LatencyMon Report

Highest DPC routine execution time (s): 387.3746
Driver with highest DPC routine execution time: ndis.sys - NDIS 6.20 driver, Microsoft Corporation
Highest reported total DPC routine time (%): 10.3053
Driver with highest DPC total execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Highest ISR routine execution time (s): 179.5939
Driver with highest ISR routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Highest reported total ISR routine time (%): 4.7930
Driver with highest ISR total time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation

CONCLUSION
____________________________________________________________________________________________________ _____
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines belonging to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. You may have to disable wireless adapters to get better results. You might have to disable your battery device to get better results.
LatencyMon has been analyzing your system for 0:00:40 (h:mm:ss)

____________________________________________________________________________________________________ _____
System Information
____________________________________________________________________________________________________ _____
Computer name: TOSHIBA-PC
OS version: Windows 7 Service Pack 1, 6.1, build: 7601
CPU: GenuineIntel Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz
Logical processors: 4
RAM: 4240293888 total
VM: 2147352576, free: 1984471040

Thanks for your efforts
My System SpecsSystem Spec
.


27 Nov 2011   #4
whs

Microsoft Community Contributor Award Recipient

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Looks like you have to update a few drivers.
My System SpecsSystem Spec
27 Nov 2011   #5

64 bit, Windows Premium
 
 

ACPI.sys file date 11/20/2010
ndis.sys file date 11/20/2010

I went through device manager and ran update driver on all items with NDIS and ACPI in their title.

As well I ran update driver on many other items... all were up to date

If ACPI.sys and ndis.sys need to be update, I am not sure how?

thanks again
My System SpecsSystem Spec
27 Nov 2011   #6

Windows Server 2008 R2
 
 

Those are the subsystem files in Windows, not drivers - you need to update *your* drivers for the hardware in your computer from the manufacturer's website.
My System SpecsSystem Spec
28 Nov 2011   #7

64 bit, Windows Premium
 
 
Updated all Toshiba Chipset Drivers

I have updated the drivers from Toshiba - My Intel Graphic Card had newer drivers. This was the only update.


I have a strong feeling I am having this problem:
You encounter problems when you move data over USB from a Windows 7
http://support.microsoft.com/kb/976972

Next Step: I will be doing a clean boot today........


Below is the LatencyMon Report starting with Conclusion I ran today:
____________________________________________________________________________________________________ ____
CONCLUSION
____________________________________________________________________________________________________ _____
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines belonging to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. You may have to disable wireless adapters to get better results. You might have to disable your battery device to get better results.
LatencyMon has been analyzing your system for 0:05:20 (h:mm:ss)

____________________________________________________________________________________________________ _____
System Information
____________________________________________________________________________________________________ _____
Computer name: TOSHIBA-PC
OS version: Windows 7 Service Pack 1, 6.1, build: 7601
CPU: GenuineIntel Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz
Logical processors: 4
RAM: 4240293888 total
VM: 2147352576, free: 1977528320

____________________________________________________________________________________________________ _____
CPU SPEED
____________________________________________________________________________________________________ _____
Reported CPU speed: 2394 MHz
Measured CPU speed: 1690 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

____________________________________________________________________________________________________ _____
MEASURED KERNEL TIMER LATENCIES
____________________________________________________________________________________________________ _____
Highest measured kernel timer latency (s): 1127.2250

____________________________________________________________________________________________________ _____
MEASURED SMIs AND CPU STALLS
____________________________________________________________________________________________________ _____
Highest measured SMI routine or CPU stall (s) 70.5584

____________________________________________________________________________________________________ _____
REPORTED DPCs
____________________________________________________________________________________________________ _____
Highest DPC routine execution time (s): 253587937676.0000
Driver with highest DPC routine execution time: rspLLL64.sys - Resplendence Latency Monitoring and Auxiliary Kernel Library, Resplendence Software Projects Sp.
Highest reported total DPC routine time (%): 19779.5484
Driver with highest DPC total execution time: rspLLL64.sys - Resplendence Latency Monitoring and Auxiliary Kernel Library, Resplendence Software Projects Sp.
Total time spent in DPCs (%) 34416.4334
DPC count (execution time <250 s): 17533489
DPC count (execution time 250-500 s): 0
DPC count (execution time 500-999 s): 119
DPC count (execution time 1000-1999 s): 6
DPC count (execution time 2000-3999 s): 0
DPC count (execution time >=4000 s): 0

____________________________________________________________________________________________________ _____
REPORTED ISRs
____________________________________________________________________________________________________ _____
Highest ISR routine execution time (s): 183.7882
Driver with highest ISR routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Highest reported total ISR routine time (%): 4.6994
Driver with highest ISR total time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Total time spent in ISRs (%) 4.7348
ISR count (execution time <250 s): 5981955
ISR count (execution time 250-500 s): 0
ISR count (execution time 500-999 s): 0
ISR count (execution time 1000-1999 s): 0
ISR count (execution time 2000-3999 s): 0
ISR count (execution time >=4000 s): 0

____________________________________________________________________________________________________ _____
REPORTED HARD PAGEFAULTS
____________________________________________________________________________________________________ _____
Process with highest pagefault count: none
Total number of hard pagefaults 1488
Hard pagefault count of hardest hit process: 1225
Highest hard pagefault resolution time (s): 223714.7673
Total time spent in hard pagefaults (%): 0.5971
TODO: Number of processes hit: 0

____________________________________________________________________________________________________ _____
PER CPU DATA
____________________________________________________________________________________________________ _____
CPU 0 ISR count: 5981955
CPU 0 ISR highest execution time: 183.7882
CPU 0 ISR total execution time: 60705035.5075
CPU 0 DPC count: 13391049
CPU 0 DPC highest execution time: 187478884159.8750
CPU 0 DPC total execution time: 187626502237.6288
____________________________________________________________________________________________________ _____
CPU 1 ISR count: 0
CPU 1 ISR highest execution time: 0.0000
CPU 1 ISR total execution time: 0.0000
CPU 1 DPC count: 2394850
CPU 1 DPC highest execution time: 164.4523
CPU 1 DPC total execution time: 18025757.8640
____________________________________________________________________________________________________ _____
CPU 2 ISR count: 0
CPU 2 ISR highest execution time: 0.0000
CPU 2 ISR total execution time: 0.0000
CPU 2 DPC count: 1418940
CPU 2 DPC highest execution time: 253587937676.0000
CPU 2 DPC total execution time: 253599096365.2456
____________________________________________________________________________________________________ _____
CPU 3 ISR count: 0
CPU 3 ISR highest execution time: 0.0000
CPU 3 ISR total execution time: 0.0000
CPU 3 DPC count: 328777
CPU 3 DPC highest execution time: 111.6566
CPU 3 DPC total execution time: 2585552.2944
My System SpecsSystem Spec
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