Standby and Hibernate not working

I can't seem to get Standby or Hibernate to work at the moment. If I select either, it just blanks the screen which comes back on as soon as I move the mouse.

I've created two energy reports, which I've uploaded to Energy Reports.zip

The second one I made after closing MSI Afterburner, Yahoo Widgets and Windows Sidebar, but it didn't make any difference.

I've checked every USB port/hub/device in Device Manager and those that have a power management tab are set to "Allow the computer to turn off this device" and have "Allow this device to wake the computer" unticked.

The settings in Power Options seem fine and are set to:
Sleep after 60 mins
Allow hybrid sleep On
Hibernate after 120 minutes
Allow wake timers Enable

but I'm just trying to get it to work when I select Standby/Hibernate manually at the moment.

Doveman, hello! My name is Dusty, lets see some more on that system of yours.

Seeing what sleep states you can use: http://www.sevenforums.com/tutorials/153968-sleep-states-see-available-sleep-states.html?filter

Read what is causing your computer to wake: http://www.sevenforums.com/tutorials/179257-wake-source-read-event-viewer-log.html?filter

Devices that can wake your computer: http://www.sevenforums.com/tutorials/122019-devices-see-devices-able-wake-up-computer.html?filter

Prevent those devices from waking the computer: http://www.sevenforums.com/tutorials/122027-devices-allow-prevent-wake-up-computer.html?filter

Please post that energy report on Sevenforums as a picture after running this report. This will show you how to post a pic here: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Hi Dusty, thanks for your assistance.

The problem seems to be partially solved now. I'll explain what I found.

Sleep states S1 and S3 are available. S2 is not available.

There were no wake events in the logs.

There was a HID-compliant mouse, two HID keyboard devices and my Realtek NIC that were able to wake my computer. I disabled all of these from doing so and then was able to standby. However Hibernate still doesn't work and just returns me to the Windows login screen. I've re-enabled Wake with the NIC (Magic Packets only) as I need to use this, and I can still standby.

I normally use a gadget for Standby/Hibernate Add Windows Vista Gadgets but this still doesn't work and when I click Standby it justs sends me to the Windows login screen (the same as Hibernate does from the Start Menu). Perhaps if we can get Hibernate working from the Start Menu, the gadget will start working properly as well though.

I'm afraid it doesn't seem very practical to upload screenshots of my energy report as it would take eight screenshots. I've renamed it to .txt so that I could upload it, but I could convert it to a PDF instead if that would be helpful.

Doveman, are you using vista gadgets for windows 7? Is there any difference when you have the gadget disabled and use hibernate from the start menu? By standby do you mean sleep? You have hybrid sleep disabled and are using sleep and hibernate seperately then?

You might find this helpful: http://www.sevenforums.com/tutorials/23836-hibernate-shortcut-create.html?ltr=H

ps sorry for the extremely late reply...

maybe the answer is here -->
http://www.sevenforums.com/1427170-post13.html (Computer doesn't sleep when idle)

DustSailor said:

Doveman, are you using vista gadgets for windows 7? Is there any difference when you have the gadget disabled and use hibernate from the start menu? By standby do you mean sleep? You have hybrid sleep disabled and are using sleep and hibernate seperately then?

You might find this helpful: http://www.sevenforums.com/tutorials/23836-hibernate-shortcut-create.html?ltr=H

ps sorry for the extremely late reply...

Click to expand...

Hi

Yeah, that gadget worked fine before but not since I re-installed on new hardware. Thanks for the link to the shortcut. The gadget looks better but I'll use that if I can't get it working.

I don't need to disable the gadget to get standby/sleep to work from the start menu. I've made some progress and some of my issues might be related to MediaPortal, so I'm just working to eliminate them at the moment and trying to work out if there's something else that's causing it to go into Away mode instead of sleep.

kmnjbhyht said:

maybe the answer is here -->
http://www.sevenforums.com/1427170-post13.html (Computer doesn't sleep when idle)

Click to expand...

Thanks. I did have an unsaved theme, which I've saved now. It didn't seem to be preventing the PC from sleeping but at least I've eliminated that as a potential cause in future.

Refusal to sleep or hibernate is often caused by display driver. Update yours from optional Windows Updates or the device or computer's Support Downloads webpage, or try another recent WIn7 or Vista driver.

After trying all of the steps given here if the problem persists run the tool used by the Pro's to trace this: Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums

Hi

I'm still struggling with this problem.

I've reinstalled Windows 7 as the previous installation was a bit of a mess. I've had standby working, but it seems to have broken again. Yesterday, I set it to standby after 2 mins and tried shutting down programs until I'd killed pretty much everything I could and it still wouldn't standby. Then I rebooted and reset my BIOS options to default (I had my RAM at 1600Mhz and my NB at 2800Mhz) in case the overclock was a problem and after rebooting it did standby after about 2 mins.

Today I'm having the same problem even though I haven't changed the BIOS options again. I tried shutting stuff down and even after rebooting it won't go to standby. Under Power Options I tried changing Wireless Power Saving Mode from Maximum Performance to Maximum Power Saving, the same for Javascript Timer Frequency and changing USB Selective suspend setting to Disabled.

I've looked at the thread you linked to, but that seems to be concerned with making a Boot, Shutdown or Reboot trace so I'm not sure how it's going to help me diagnose my failure to standby problem.

I've been advised elsewhere that Windows checks whether it can go to standby by monitoring user activity (mouse, keyboard, remote) and programs telling it not to suspend by calling SetThreadExecutionState(SYSTEM_REQUIRED). Is there any way to monitor for these, to see if a particular program is calling this state?

Check the Performance log for clues between the time it Stands by and fails, utilize System Resources which may reveal the problem: troubleshooting steps

The stand-by trace will determine with certainty what is hanging Sleep. If you have a hard time interpreting the charts, upload to a file server like Windows Live Skydrive (free with each ID) and link back to it here for our expert Cluberti to read.

The Advanced Tools Performance Issues just says I may be able to improve performance by adjusting Visual Settings, but I think that's just because I've got custom settings (mainly just disabled the animation and fade effects).

The Performance log had a lot of

The Desktop Window Manager is experiencing heavy resource contention.
Reason : Graphics subsystem resources are over-utilized.
Diagnosis : A consistent degradation in frame rate for the Desktop Window Manager was observed over a period of time.

but I think that's something to do with MediaPortal as it hasn't generated any such messages today when MP hasn't been running.

I'm afraid I don't know what you mean by "tap system resources".

Standby works fine when I initiate it manually, so I don't think a standby trace is going to help. I've noticed thought that if I do "powercfg requests" a lot of the time it shows

SYSTEM:
[DRIVER] Legacy Kernel Caller

so perhaps if there's a way to find out exactly what that is, I can stop it and auto-standby will work again.

When this happened to me, I went to device manager, right-clicked on mouse and keyboard devices, and if there was a power management tab, I unchecked the option "Allow this device to wake the computer."

Thanks, I seem to have already done this for everything under Human Interface Devices but there was a couple of things under Keyboards and Mice that still had it enabled, so I've unchecked it for them now.

Not sure it will work as Powercfg requests still shows

SYSTEM:
[DRIVER] Legacy Kernel Caller

but I'll see later whether the PC goes to standby now or not.

Hey, I seem to have tracked the problem down to TVService.exe, part of MediaPortal.

I came across this thread on the FTR forum For The Record - View topic - Legacy Kernel Caller and some tips about Windows 7 Power Management (iBoyd) » Windows 7 Power Management: Fixing PC Insomnia

So last night I tried killing programs and stopping services and checking again after each one, but I couldn't get rid of this Legacy Kernel Caller. This morning, after a cold boot, it was there again, so I stopped MySQL, TVService and then my Nova-T driver and it disappeared. It didn't come back after restarting my Nova-T driver or MySQL however, only with TVService and if I then stop TVService it goes away again, so maybe I just didn't wait long enough after stopping it and before stopping the Nova-T driver the first time.

Anyway, the fact I couldn't get rid of it at all last night suggests that perhaps TVService leaves it stuck even after it's no longer running. It may be something to do with the setting "Update EPG when idle" but there seems to be a bug in this, as it still updates the EPG when idle even with this unchecked!