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Windows 7: Sleep Mode errors - system won't sleep, 12 errors in energy-report


11 Dec 2011   #1

Win7-64
 
 
Sleep Mode errors - system won't sleep, 12 errors in energy-report

Issue at large: Windows 7-64 won't go into sleep mode. Recent issue in last week. Also seems to be automatically resetting from Balanced power mode to High Performance? Below is the energy-report.html results, if they're helpful:

Code:
Power Efficiency Diagnostics Report

Computer Name	HOME-PC
Scan Time	2011-12-11T17:17:45Z
Scan Duration	60 seconds
System Manufacturer	System manufacturer
System Product Name	System Product Name
BIOS Date	03/15/2010
BIOS Version	3204
OS Build	7601
Platform Role	PlatformRoleDesktop
Plugged In	true
Process Count	91
Thread Count	1101
Report GUID	 {cdba3736-483a-4633-b34a-d767546b5e3d}
Analysis Results

Errors

Power Policy:Power Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.
Power Policy:Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.
Power Policy:PCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name	USB Composite Device
Host Controller ID	PCI\VEN_1002&DEV_4397
Host Controller Location	PCI bus 0, device 18, function 0
Device ID	USB\VID_046D&PID_C517
Port Path	3
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name	USB Root Hub
Host Controller ID	PCI\VEN_1002&DEV_4397
Host Controller Location	PCI bus 0, device 18, function 0
Device ID	USB\VID_1002&PID_4397
Port Path	
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name	USB Root Hub
Host Controller ID	PCI\VEN_1002&DEV_4396
Host Controller Location	PCI bus 0, device 18, function 2
Device ID	USB\VID_1002&PID_4396
Port Path	
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name	USB Root Hub
Host Controller ID	PCI\VEN_1002&DEV_4396
Host Controller Location	PCI bus 0, device 19, function 2
Device ID	USB\VID_1002&PID_4396
Port Path	
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name	USB Mass Storage Device
Host Controller ID	PCI\VEN_1002&DEV_4396
Host Controller Location	PCI bus 0, device 18, function 2
Device ID	USB\VID_1058&PID_1021
Port Path	2,1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_1002&DEV_4396
Host Controller Location	PCI bus 0, device 18, function 2
Device ID	USB\VID_050D&PID_0416
Port Path	2
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name	USB Mass Storage Device
Host Controller ID	PCI\VEN_1002&DEV_4396
Host Controller Location	PCI bus 0, device 19, function 2
Device ID	USB\VID_0BDA&PID_0151
Port Path	3
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name	USB Mass Storage Device
Host Controller ID	PCI\VEN_1002&DEV_4396
Host Controller Location	PCI bus 0, device 18, function 2
Device ID	USB\VID_0D49&PID_7350
Port Path	2,2
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%)	5.06
Warnings

Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)	10000
Maximum Timer Period (100ns units)	156001
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period	10000
Requesting Process ID	3716
Requesting Process Path	\Device\HarddiskVolume2\Program Files (x86)\Internet Browsers\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period	10000
Requesting Process ID	1936
Requesting Process Path	\Device\HarddiskVolume10\Program Files (x86)\PhraseExpress\phraseexpress.exe
Power Policy:Display timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds)	900
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name	TeaTimer.exe
PID	3588
Average Utilization (%)	1.72
Module	 Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe	0.94
\SystemRoot\system32\ntoskrnl.exe	0.37
\Device\HarddiskVolume2\Windows\SysWOW64\KernelBase.dll	0.18
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name	SolutoService.exe
PID	3404
Average Utilization (%)	0.64
Module	 Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll	0.34
\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorjit.dll	0.10
\Device\HarddiskVolume2\Windows\assembly\NativeImages_v2.0.50727_64\mscorlib\1d2d3e57724bcacaea5e41063dc565c1\mscorlib.ni.dll	0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name	Soluto.exe
PID	1768
Average Utilization (%)	0.60
Module	 Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe	0.16
\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll	0.12
\SystemRoot\System32\win32k.sys	0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name	chrome.exe
PID	3716
Average Utilization (%)	0.57
Module	 Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\Internet Browsers\Google\Chrome\Application\13.0.782.215\chrome.dll	0.34
\SystemRoot\system32\ntoskrnl.exe	0.07
0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name	chrome.exe
PID	4724
Average Utilization (%)	0.35
Module	 Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\Internet Browsers\Google\Chrome\Application\13.0.782.215\chrome.dll	0.11
\SystemRoot\System32\win32k.sys	0.10
\SystemRoot\system32\ntoskrnl.exe	0.06
Information

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period	10000
Requesting Process ID	3716
Requesting Process Path	\Device\HarddiskVolume2\Program Files (x86)\Internet Browsers\Google\Chrome\Application\chrome.exe
Calling Module Stack	\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Program Files (x86)\Internet Browsers\Google\Chrome\Application\13.0.782.215\chrome.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period	10000
Requesting Process ID	1936
Requesting Process Path	\Device\HarddiskVolume10\Program Files (x86)\PhraseExpress\phraseexpress.exe
Calling Module Stack	\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume10\Program Files (x86)\PhraseExpress\phraseexpress.exe
\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name	 OEM High Performance
Plan GUID	{8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality	 High Performance
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode	 Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported	true
S2 Sleep Supported	false
S3 Sleep Supported	true
S4 Sleep Supported	true
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group	0
Index	0
Idle (C) State Count	1
Performance (P) State Count	4
Throttle (T) State Count	0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group	0
Index	1
Idle (C) State Count	1
Performance (P) State Count	4
Throttle (T) State Count	0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group	0
Index	2
Idle (C) State Count	1
Performance (P) State Count	4
Throttle (T) State Count	0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group	0
Index	3
Idle (C) State Count	1
Performance (P) State Count	4
Throttle (T) State Count	0
I note that there are 12 errors and 10 warnings. I assume that this would be a problem and may be the root of my issue. I don't know how to address these issues in order to rule them out, though.

Has anyone else encountered this issue? Are there any suggestions for possible fixes?

My System SpecsSystem Spec
.

17 Dec 2011   #2

Windows 7 Professional 64 bit
 
 

Check windows update to see if there are any new drivers for power management or check your motherboards manufacturer's website.
My System SpecsSystem Spec
Reply

 Sleep Mode errors - system won't sleep, 12 errors in energy-report




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