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Windows 7: Windows 7 constantly & regularly freezes/pauses for no known reason

19 Dec 2011   #1
Lunieboy

Windows 7 x64 Home Premium SP1
 
 
Windows 7 constantly & regularly freezes/pauses for no known reason

I have Windows 7 x64 Home Premium SP1 on a brand new HP i got at Best Buy. Since i got it, when i am using the PC, the programs stop responding and the internet as well. the mouse just gives me the rotating blue circle. even when i hit "ctrl, alt, delete" to open task manager, it still doesn't respond. Then after a minute, the PC is running fine and fast. At least till it freezes a couple minutes later. This happens regularly every couple minutes without fail. I tried disabling the internet and just use program and it still happens. I have defraged and still no help. i tried restoring to factory and using no new programs and it still happens. i have tried every malware and antivirus i could think of including ESET, Kaspersky, MalwareBytes, Windows Essentials, Spybot S&D, CCleaner, jv16 power tools, HP's own programs too. i have tried uninstalling everything. Nothing works. When i ask the Geeks at B.B., they said i have a virus... mind you, without even turning it on or asking me what i have tried. then he said all my programs are fake crap and i need to install Kaspersky for only a couple hundred $$. Well all he wants is my money. I hope i'm not the only one this happens to for the sake of fixing this and helping those who have this issue.


My System SpecsSystem Spec
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19 Dec 2011   #2
Petey7

Windows 7 Professional SP1 64-bit
 
 

The problem is most likely pre-installed programs. Open Programs and Features in Control Panel and do a screenshot. Also take a screen shot of the startup tab in MSConfig. From there we can give you advice on what to stop from running at startup and what to just remove entirely. Somestuff that is preinstalled we do not recommend removing merely because we do not always know exactly what they do.
My System SpecsSystem Spec
19 Dec 2011   #3
Lunieboy

Windows 7 x64 Home Premium SP1
 
 

Here the filesWindows 7 constantly & regularly freezes/pauses for no known reason-startup.jpg

Windows 7 constantly & regularly freezes/pauses for no known reason-programs.jpg


My System SpecsSystem Spec
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19 Dec 2011   #4
Petey7

Windows 7 Professional SP1 64-bit
 
 

I see you use Ccleaner. Nice Choice. But I do spot one thing that I am curious about. Do you have MSE installed, or does Microsoft Security Client refer to Windows Defender. If it is MSE, MSE and ESET could be conflicting with each other. You can set them to ignore each other, but I usually recommend just uninstalling one or the other. In this case, I would say keep ESET. From what I here it is great AV and worth the money.

I would open msconfig and going to the services tab. Then click the box that says Hide all Microsft Services, and see if you see any services set to run that are not associated with the program you want to run at start-up.
My System SpecsSystem Spec
19 Dec 2011   #5
Lunieboy

Windows 7 x64 Home Premium SP1
 
 

Defender has been off. ESET, MS security essentials and windows firewall are active. i have another new HP notebook pc that has all the same systems and it doesn't ever have an issue.
My System SpecsSystem Spec
19 Dec 2011   #6
rubyrubyroo

MS Windows 7 Home Premium SP1 64-bit (Family Pack Lic.) Upgrade
 
 

While I agree It's good to try to troubleshoot it briefly, possibly learn how to avoid such problems in the future (assuming you had anything to do with the issue!) - I can't help but wonder how new is "Brand New" and if you purchased any extended warranty service. (If not you have up to 14 days I think to buy the extended warranty) That would be the quickest way to go, also I'm certain HP still has it under Manufacturer's warranty, in either case, you paid for one (or both) of those coverages, (mfgr's warranty was a portion of the cost) They have legal obligations toward someone that has a problem with a NEW computer. (yes, even if you or a virus caused it somehow!) I personally would recommend getting a new computer. I always demand this instead of a fixed one, since I just bought a new computer not a refurb.

Mike
My System SpecsSystem Spec
20 Dec 2011   #7
Lunieboy

Windows 7 x64 Home Premium SP1
 
 

Well I have that special black tie service. So I may accidentally break it and get a replacement soon. Unfortunately software is not covered under any warranty
My System SpecsSystem Spec
20 Dec 2011   #8
rubyrubyroo

MS Windows 7 Home Premium SP1 64-bit (Family Pack Lic.) Upgrade
 
 

Again I have no idea how new it is (2 days? 3 weeks? month(s)?) But if you just bought a new PC and it is not working, it can be fixed even if it's the S/W. Trust me, I work on computers for a living and so when I get problems with my home computers, I really can't stand looking at more windows diagnostics screens when I get home!! So, I do the simple thing and drop it off as broken - being vague on the details helps, because once they take it in (Geek Squad) then even if it's malware, etc they have always just taken the "path of least resistance", and instead of arguing w/me they simply fix it. I've never had a problem. What's to say it's not your Hard Drive - many new drives can be defective!

That's my advice for simplicity!

also Make sure that any anti virus software you uninstalled was uninstalled correctly by means of the vender's website. Almost all A/V products have s special tool, usually called a "Removal tool" that must be used to remove all traces of the software from the system, including any preinstalled anti-virus/anti-malware software you may have removed. Using the uninstaller is not enough, and can cause all sorts of problems.

Mike
My System SpecsSystem Spec
20 Dec 2011   #9
Petey7

Windows 7 Professional SP1 64-bit
 
 

Sorry I did not respond to you sooner. I am really not sure about this one. You have taken care of all the usual causes (kudos for you). It does sound like it could be a hardware issue as well. One thing you can try is looking at event viewer. Go to windows logs and look under Application and System for errors. Anything listed as Information or Warning can typically be ignored.
My System SpecsSystem Spec
20 Dec 2011   #10
rubyrubyroo

MS Windows 7 Home Premium SP1 64-bit (Family Pack Lic.) Upgrade
 
 

Quote   Quote: Originally Posted by Petey7 View Post
Sorry I did not respond to you sooner. I am really not sure about this one. You have taken care of all the usual causes (kudos for you). It does sound like it could be a hardware issue as well. One thing you can try is looking at event viewer. Go to windows logs and look under Application and System for errors. Anything listed as Information or Warning can typically be ignored.
I agree about the Event Viewer

(also I would uninstall one of the two A/V apps PROPERLY using the the vender's removal tool. Even if there are no problems on your other system!)

Anything showing up in the Action Center?

I'd scan the hard drive (right-click on your hard drive and select Properties - then click the Tools tab and under Error-checking press [Check now]. I would check both check-boxes, and press [Start]. You'll get a pop-up asking you to schedule the disk check for next reboot, click [Schedule Disk Check]. After rebooting, if there were no problems seen, Id run the system file checker: SFC /SCANNOW Command - System File Checker. If no system files are found to be corrupt.

Also the HDD manufacturer should have a diagnostic tool available to test the hardware. Check their site.

Try to generate a System Health Report Computer >> Properties >>Advanced Tools >> Performance Log

Testing the memory might be a good idea, although lengthy: RAM - Test with Memtest86+

You could always do a Repair Install if you REALLY want to pursue this and find no answers. Although I still recommend the simple way out, use the warranty you paid for.

Good luck,
Mike
My System SpecsSystem Spec
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