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Windows 7: User Profile Service Failed the Login User profile cannot be loaded

20 Dec 2011   #1

Windows 7 Home Premium 64-bit, SP1
 
 
User Profile Service Failed the Login User profile cannot be loaded

Today, Dec.20th, I wanted to create a standard user account for testing.
I named it Test.
When I tried to log on to Test account, I received the above message.
I used the tutorial compiled by Shawn but failed :
The User Profile Service failed the logon. User profile cannot be loaded. - Vista Forums

Problems :
1. I don't remember when was the last time I successfully created a new user account. Therefore, not knowing which is the good restore point for this matter.
2. The tutorial mentioned SID key with .bak at the end.
There are 3 SID keys, but none has .bak at the end.
3. name of ProfileImagePath is as follow ...........
a.1001 belongs to t-4-2
b. 500 belongs to Administrator
c. 501 belongs to Guest
I don't see the SID key for the Test account.
Therefore, I am stuck. not knowing how to proceed.

see screenshot :



Please advise.
Thank you.

P.S. Guest account was NEVER activated.

t-4-2

My System SpecsSystem Spec
20 Dec 2011   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello t-4-2,

The SID key for the user profile will not be created until the first time a newly created user account is logged on to.

You might see if this part of the tutorial may be the issue you are having.

Rob Brooks-Bilson's Blog: Fix for Vista's: The User Profile Service service failed the logon. User profile cannot be loaded
My System SpecsSystem Spec
20 Dec 2011   #3

Windows 7 Home Premium 64-bit, SP1
 
 

Thank you for responding.
RE : sid key
Seems like a catch 22 scenario.
I don't see the SID key because it has not been logged on.
Yet the tutorial requires to fix the SID key.
And why none of my SID keys have no " .bak " at the end ?


RE : Rog Brooks instructios
I don't understand the following statement from Rob Brooks ............

In both cases, what you'll need to do is to delete all of the additional occurrences of \Application Data below the root level.

How do I do that ?
What is " additional occurances " and what is " below the root level " ?

Thank you.

t-4-2
My System SpecsSystem Spec
.


20 Dec 2011   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

It basically means to delete any extra Application Data folder(s) found at the hidden protected OS file locations below, but not to delete the root (first) Application Data folder listed at the locations below. If you look at the path in the bottom middle pane in the screenshots at that site, you'll notice all the extra Application Data folders in the path. Those should not be there if you have this issue.

Normally, you would not be able to open these folders below since you would get a "Access denied" message when you tried.

C:\Users\default\Local Settings\Application Data

C:\Users\default\AppData\Local\Application Data
My System SpecsSystem Spec
20 Dec 2011   #5

Windows 7 Home Premium 64-bit, SP1
 
 

Editing .....

RE : Rob Brooks' instructions

It says ...
c:\users\default\AppData\Local\Application Data

I don't have Application Data.
I can go only as far as ..... c:\users\default\AppData\Local

C:\users\default\Local Settings\Application Data
I don't have Local Settings.
I can go only as far as....... C:\users\default

screenshot :
My System SpecsSystem Spec
20 Dec 2011   #6

Windows 7 Home Premium 64-bit, SP1
 
 

The bottom middle panel of my Event Viewer is not the same as the Rob Brooks' screenshot.

My System SpecsSystem Spec
20 Dec 2011   #7

Windows 7 Home Premium 64-bit, SP1
 
 

Does this shed any light from the event viewer ?

My System SpecsSystem Spec
20 Dec 2011   #8
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Strange. What happens if you try to create another administrator account? If it works, see what happens when you change it to be a "Standard User" instead.
My System SpecsSystem Spec
20 Dec 2011   #9

Windows 7 Home Premium 64-bit, SP1
 
 

No. Created a new admin. Same error message. Failed the login.

I was considering doing a System Image Recovery. The problem is, I only keep the most recent Image Backup. It is done once a week. The current Image Backup is dated yesterday.
Considering that I have no idea since when this problem started, I don't know Image Recovery will help at all.

Adding ......
So far, I have 2 working admin accounts. (I don't use standard user account) :
1. The built-in admin which is my emergency admin.
2. My personal admin which I use everyday. ( I don't buy the " don't use admin acct for daily chores " advice.)
My System SpecsSystem Spec
20 Dec 2011   #10
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Well, I suppose that you could give system restore a try. If one restore point doesn't work, you could keep trying older ones until hopefully you get a good one.

If that's a no go, you could attempt a repair install to try and fix it.

I would recommend that you backup anything new since the last image backup to be safe in case it may come down to a clean install.
My System SpecsSystem Spec
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 User Profile Service Failed the Login User profile cannot be loaded





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