Finally got a response
Was this a fresh installation of the Operating System or a clone – we recommend a fresh installation if this is not the case. Also, you may want to ensure you install the Operating System under AHCI mode in the BIOS SATA settings – you may need to see if your machine manufacturer offers AHCI drivers
if you installing Windows XP. Each BIOS setting is different and I would recommend consulting the manufacturer’s manual changing BIOS settings.
If the above does not work, we can call your SSD under our Test & Replace warranty service where we will replace the device for you if found faulty. Please let me know the outcome and my colleague will issue you a returns form"
I can't seem to find the AHCI setting in the BIOS ? Kind of weird