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Windows 7: Can't install windows update

30 Jan 2012   #1
phzaard

Windows 7 64 bit
 
 
Can't install windows update

Everytime I close the system, I get the message that windows is installing an update but it doesn't update and this has been going on for 2 months. It is a critical update so I can't delete it before I power down. I have updated all my drivers so don't know what to do next. I'm running windows 7 64 bit.


My System SpecsSystem Spec
30 Jan 2012   #2
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Welcome to Windows Seven Forums.

Try downloading and installing the System Updates Readiness Tool (SURT).

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011] - Microsoft Download Center - Download Details
My System SpecsSystem Spec
30 Jan 2012   #3
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Hello phzaard. Welcome to Sevenforums!

Click the blue links to be directed to a tutorial below:

Do you know what update it is? Use this tutorial to uninstall the windows update that is giving you problems, if you can find it listed: Windows Update - Uninstall an Update

Do this:
Quote   Quote: Originally Posted by Bill2 View Post
Try emptying the contents of the folder "C:\windows\software distribution\download", then try updating again.
And this:
Quote   Quote: Originally Posted by niemiro View Post
Please re-try Windows Update. This puts the error at the end of all the logs, and makes my job easier.

Please run the following tool in AGGRESSIVE mode: How do I reset Windows Update components?

Don't run it manually, that is just a waste of time. Aggressive mode will do what we need it to.

Now run this tool: Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

Restart your computer and re-test Windows Update. If it works, do not continue.
You might try this tutorial (You may not be able to uninstall updates after you use this reset tutorial. You might want to wait this one out as someone may want to see the update logs who might offer advice on solving your problem): Windows Update - Reset
My System SpecsSystem Spec
30 Jan 2012   #4
phzaard

Windows 7 64 bit
 
 

Thanks for the suggestions but neither helped. I tried to install the ViXS Systems Inc. - Streaming Media and Broadcast Devices - ViXS PureTV-U 48B0 (NTSC/ATSC Combo) as it is noted as a critical install and I cannot uncheck it since it is critical. I tried the Fix It program but that didn't help either.
My System SpecsSystem Spec
30 Jan 2012   #5
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Then let me ask someone else if they'd be willing to take you through a more complex routine
My System SpecsSystem Spec
30 Jan 2012   #6
phzaard

Windows 7 64 bit
 
 

I finally got the uodate to install after 2 months of trying. Thanks to both of you for your speedy response and help!
My System SpecsSystem Spec
30 Jan 2012   #7
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

lol Cool. Probably just needed a restart after following our advice.
My System SpecsSystem Spec
30 Jan 2012   #8
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

The power of cyber thought-waves is quite incredible.

Just pleased to hear your problem is resolved at last.
My System SpecsSystem Spec
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 Can't install windows update




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