Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Laptop crashes during sleep mode

21 Feb 2012   #1

Windows 7 Home Premium 64-bit
 
 
Laptop crashes during sleep mode

Hi all.

Over the last week, my laptop has started to occasionally crash and switch off when it's in sleep mode - after this happens, it won't turn on when the power button is pushed, it'll only work again when it's plugged in. Once it's switched on again I get the black screen that tells me it wasn't shut down properly. I've followed several of the suggestions I've seen on various threads (the power settings upon closing lid are set at 'sleep', hybrid sleep is switched off, I keep it well ventilated, the drivers and BIOS are updated) and still it happens. I haven't done anything significantly different on the laptop, no new installations or updates that I can remember, it runs perfectly fine on battery power when it's awake, nothing else at all seems wrong. I only updated drivers and BIOS etc. after the first few times this happened.

I'm sure it's significant that the laptop is usually fine in sleep mode (even on battery power) and wakes up properly if it's been sat still in one place, and it only seems to crash while I'm moving it i.e. the power light is on when I pick the laptop up, I carry it to another room, set it down and the light has gone off. Also, in one instance after moving it I successfully woke the laptop from sleep, went to plug it in, and when I looked it again it had turned off.

It's still under warranty for another 60 days so I plan to take it in to be checked (I'm not smart enough to start taking apart a laptop, much less actually understand how to fix it), but until I can get to the store next week I'd really like to know what this could be.

My System SpecsSystem Spec
.

21 Feb 2012   #2

Windows 7 Ultimate 64bit
 
 

its a dell....'nuff said!

haha sorry couldn't resist!

more than likely the issue is a faulty harddrive does it knock off when you carry it normally? as in not in sleep mode?
best to just take it in and get a tech to explain it to you since its under warrenty, seems like an unusual problem only thing i can think of is a fragile drive
good luck and hopefully they will fix it or at least replace it.
My System SpecsSystem Spec
Reply

 Laptop crashes during sleep mode




Thread Tools



Similar help and support threads for2: Laptop crashes during sleep mode
Thread Forum
During sleep or hibernate mode Laptop crashes Performance & Maintenance
Laptop crashes whenever it goes into sleep mode BSOD Help and Support
Laptop crashes when entering sleep mode. BSOD Help and Support
Laptop Crashes when in sleep mode occasionally. BSOD Help and Support
Crashes in Sleep mode BSOD Help and Support
Windows 7 Crashes upon Sleep mode BSOD Help and Support
Sleep mode crashes PC BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:21 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33