New
#11
What brand and model is your computer?
What version of Windows was originally installed? Such as, Windows 7 Home Premium?
What software do you have to perform a complete system recovery? To reinstall the OS.
What do you use for Internet Security software? (Anti-Virus & Firewall)
How is your computer connected to the Internet?
Is it wireless, if so, what brand and model router?
Please, keep comments to a minimun. This will help us diagnose your situation more effectively.
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