Event viewer errors

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  1. Posts : 14
    MS Windows 7 Home Premium 64-bit SP1
       #1

    Event viewer errors


    I recently called two separate tech support people who remotely accessed my computer, and used the event viewer. Inthis, they showed me that in the application list, there were 36,246 entries, and in the system catagory, 58,424 entries, with lots of errors. They also said that I would need level 3 tech support in order to fix these issues, which are making my computer run extremely slow. This is super expensive. So, I was wondering if someone could show me how to fix this stuff myself, or recommend a less expensive tech support. I don't know much about computers myself.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    tommcgtx said:
    I recently called two separate tech support people who remotely accessed my computer, and used the event viewer. Inthis, they showed me that in the application list, there were 36,246 entries, and in the system catagory, 58,424 entries, with lots of errors. They also said that I would need level 3 tech support in order to fix these issues, which are making my computer run extremely slow. This is super expensive. So, I was wondering if someone could show me how to fix this stuff myself, or recommend a less expensive tech support. I don't know much about computers myself.
    Maybe we can help but if your computer is slow it may just be easier to do a clean install.

    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here.
      My Computer


  3. Posts : 14
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #3

    Well, here it is. I hope someone can help.
    Event viewer errors Attached Files
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    tommcgtx said:
    Well, here it is. I hope someone can help.
    Most obvious problems in order of frequency

    Hard disk 2 bad blocks starting march 15th. Recommend CHKDSK

    Disk Check


    CDROM 0 error was detected during a paging operation.


    Many Side by side errors either because of the HD, or a missing dependency.


    You might want to think about a repair install.
      My Computer


  5. Posts : 14
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #5

    Does that mean to restore to factory conditions? I did a CHKDSK last night, but haven't checked it since.
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    tommcgtx said:
    Does that mean to restore to factory conditions? I did a CHKDSK last night, but haven't checked it since.

    Repair Install
      My Computer


  7. Posts : 14
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #7

    I went to the tutorial, and it says you have to use an installation disk. I didn't get one with the computer I have, everything was pre-installed when I bought it. Can I do it without a disk? Or create one? Contacting microsoft, they said this is an OEM license
    Last edited by tommcgtx; 16 Apr 2012 at 19:27.
      My Computer


  8. Posts : 14
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #8

    Ok, so I downloaded a windows 7 home premium ISO, and used the eicfg removal tool on it, then created a bootable windows 7 usb. Can I use this to do a repair install?
      My Computer


  9. Posts : 1,533
    Windows 7 Professional x64 Service Pack 1
       #9

    tommcgtx said:
    Ok, so I downloaded a windows 7 home premium ISO, and used the eicfg removal tool on it, then created a bootable windows 7 usb. Can I use this to do a repair install?
    Yes. You can use that to do a repair install. Make sure to use the product key on the side of your computer to activate your new Windows 7 installation.
      My Computer


  10. Posts : 14
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #10

    Well, I did a successful repair install, and not much change. Any Ideas what else I could do?
      My Computer


 
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