Something Interfering with Shutdown

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  1. Posts : 1,360
    Windows 7 Ultimate x64
       #1

    Something Interfering with Shutdown


    Hey all, I've just installed Windows 7, and I'm having some trouble with something.

    For some reason Windows 7 can only intermittently see my SD card slot, There is a unknown device in the device manager which I can't identify, and lastly, something is intermittently preventing Windows from logging off when I shut down.

    Does anyone know what's up with these things? What information should I send you to help figure it out?

    Thanks a lot!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Zen00 said:
    Hey all, I've just installed Windows 7, and I'm having some trouble with something.

    For some reason Windows 7 can only intermittently see my SD card slot, There is a unknown device in the device manager which I can't identify, and lastly, something is intermittently preventing Windows from logging off when I shut down.

    Does anyone know what's up with these things? What information should I send you to help figure it out?

    Thanks a lot!
    Hey Zen

    Could you go into dev mgr and right click the unknown device. there are a series of a bunch of numbers that can be used to id the device. IM sure Antman would know which.
    Re: the shutdown. It might be related. If win 7 is waiting for a device to be safely removed and it never gets that signal it cant shut down.

    Ken
      My Computer


  3. Posts : 4,573
       #3

    You rang?

    Actually, I look at the PCI bus number first. 0 means on the mobo, else means a card. If 0, what's missing?

    Then, I grab the digit strings and Google.
      My Computer


  4. Posts : 1,360
    Windows 7 Ultimate x64
    Thread Starter
       #4

    I looked at the details found under Details --> Hardware Ids, it said ACPI/HPQ0004. I googled it a bit and found it to be related to the touchpad drivers (I'm on a HP laptop), and the HP Mobile Data protection system.

    They haven't released any drivers for Windows 7 yet, so I'll just have to suffer with that for the time being.



    Anyways, more information about the shutdown error. At times, a window will pop up at shutdown saying that the explorer.exe cannot be stopped and asking me to force a shutdown, which will result in the inability to complete the logoff.

    Any ideas on the SD card slot problem?
      My Computer


  5. Posts : 4,573
       #5

    Use the Vista driver that you can find. There may be a connection between this driver and your shutdown issue. Notice the ACPI portion.
      My Computer


  6. Posts : 4,573
       #6

    TheSD card may or may not be related to the driver. Win 7 has the option to hide empty drives. To your knowledge, does this condition apply?
      My Computer


  7. Posts : 1,360
    Windows 7 Ultimate x64
    Thread Starter
       #7

    I went onto the HP Windows 7 Forum and poked around a bit and found the correct driver to fix the unknown driver issue. I'll test eventually to see if it affects shutdown.

    I didn't know that Windows 7 hid empty drives, that may be the problem. The only issue I have with that is I dedicated the drive to ReadyBoost, and it's still not showing up, so if it hides ReadyBoost drives then I doubt it's an issue, otherwise.
      My Computer


  8. Posts : 1,360
    Windows 7 Ultimate x64
    Thread Starter
       #8

    I guess this is important to tell you all. I thought I'd fixed the problem, but I guess I didn't.

    Anyways the problem is, upon resuming from hibernation (closing the laptop lid), Windows blue screens on me.

    What's up with that?
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    Zen00 said:
    I went onto the HP Windows 7 Forum and poked around a bit and found the correct driver to fix the unknown driver issue. I'll test eventually to see if it affects shutdown.

    I didn't know that Windows 7 hid empty drives, that may be the problem. The only issue I have with that is I dedicated the drive to ReadyBoost, and it's still not showing up, so if it hides ReadyBoost drives then I doubt it's an issue, otherwise.
    Win 7 diesnt have to hide empty drives
      My Computer


  10. Posts : 1,360
    Windows 7 Ultimate x64
    Thread Starter
       #10

    To test whither or not it does hid empty drives, I threw some pictures onto the SD card.

    Nope, the drive doesn't show up.

    Though it does show up intermittently (usually if I shutdown without the card in, and then put it in after starting up).

    Any thoughts on the blue screen?
      My Computer


 
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