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Windows 7: Assesing disk performance (WEI can not rated)

20 May 2012   #1

Windows ultimate sp 1 64 bit
 
 
Assesing disk performance (WEI can not rated)

Hi guys.

Some members know me about my other topic. In that topic i told that i can not rate my WEI score.

See old topic: Cannot rate Windows Experience Index

I had a break in my search in this, now im want to solve it.

When i run WEI, he check everything. but when he comes to Assesing disk performance, it go wrong he is not checking it.

I have found more evidence that my Hard-Disk is working under strange drivers (or maybe incorrupt drivers) something whit my 'Hard-disk' is wrong. i have check it whit scan-disk in command prompt, and i have planned a disks repair when he starts windows again. No errors, no bad sectors, i have scan it whit Western digital (own) software.

So, i stuck again.

Hard-disk spec,s: WDC WD6400AAKS-22A7B0
WESTERN DIGITAL 640GB WD6400AAKS-22A7B0 DCM: HBNNHT2CB | eBay

I hope for help from you guys

PS: maybe a BIOS issue?

My System SpecsSystem Spec
.

21 May 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Are you still getting this error:

"ERROR: cannot process assessment results
cannot load XML data from a string
An invalid character was found in text content.
From Interface msxml6.dll:IXMLDOMDocument2"
then you probably have an incorrect BIOS SMBIOS string on your mainboard.

If so, have a look at this page, 2nd reply from the bottom.

If the problem is different, let us know what the error(s) is (are) now. A Guy
My System SpecsSystem Spec
21 May 2012   #3

Windows ultimate sp 1 64 bit
 
 

Yes! thats my error.

i have read that (and i found that topic already in my search)

Copy-paste form that site
WINSAT CPU

This is an invalid command but still generates the same error (run as Administrator). Re-installing from an MS Win 7 SP1 DVD does not fix it. Changed all RAM, HDD, CPU - still no fix. SFC is OK. Download of OS and checksum all files on the hard disk passes. 20+ other identical systems all pass winsat, just this one does not!

CAUSE = BAD CHARACTERS IN SMBIOS (DMI). In my case there was an UP_ARROW character in the System Vendor field.


Fixed by re-programming SMBIOS using Intel Desktop Integrators Toolkit (IToolkitw.exe).


I have AMD, so this tool is not working for me.

I run SMbios version 2.6.

EDIT Some screen-shots added.
Want to give good information about my problem, maybe this will helps.


My System SpecsSystem Spec
.


22 May 2012   #4

Windows ultimate sp 1 64 bit
 
 

Ehm

anybody
My System SpecsSystem Spec
22 May 2012   #5

Windows 7 Professional x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by Ricorik View Post
Ehm

anybody
Boot up into Safe Mode and go to start and type in devmgmt.msc. Then, go to ide/sata controllers, and right lick on it and select uninstall. Be sure to delete the driver software for it. Reboot into normal mode and let Windwos install the drivers for the sata controller. Also, do not install the drivers for it that come up in Windows Update unless this doesn't solve the problem.
Instruyctions to get into Safe Mode: Safe Mode
My System SpecsSystem Spec
22 May 2012   #6

Windows ultimate sp 1 64 bit
 
 

I have do what you told 'twice'

Still get the same error

CAUSE = BAD CHARACTERS IN SMBIOS (DMI)


Think thats the reason.
My System SpecsSystem Spec
22 May 2012   #7

Windows 7 Professional x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by Ricorik View Post
I have do what you told 'twice'

Still get the same error

CAUSE = BAD CHARACTERS IN SMBIOS (DMI)


Think thats the reason.
Did you do what I told you or what A Guy told you?
My System SpecsSystem Spec
22 May 2012   #8

Windows ultimate sp 1 64 bit
 
 

Quote   Quote: Originally Posted by windude99 View Post
Quote   Quote: Originally Posted by Ricorik View Post
I have do what you told 'twice'

Still get the same error

CAUSE = BAD CHARACTERS IN SMBIOS (DMI)


Think thats the reason.
Did you do what I told you or what A Guy told you?
What you told me
My System SpecsSystem Spec
23 May 2012   #9

Windows ultimate sp 1 64 bit
 
 

Im here now for 3/4 months

Evrytime i must bump the topic for help.

This is a support forum right?

But i quit whit it, its seems there are nobody to help here (3/4 months 4 members that have try to help me)

And still no solutions.

Bye

very disappointed
My System SpecsSystem Spec
23 May 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

If you choose to, so be it. Your problem is not common, nor easy to fix. It appears you have an invalid character in SMBIOS. This will not easily be fixed. Unless you can reprogram SMBIOS, I personally am unaware of any fix. I'm assuming that others also do not have a fix. So short of them posting to say they don't know how to fix it, they don't reply. It is appearing a Motherboard replacement is the likely fix. You can try a Repair Install, or a Clean Install, but if it is hardware, then neither will fix the issue. A Guy
My System SpecsSystem Spec
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 Assesing disk performance (WEI can not rated)




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