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Windows 7: need some help... sky high cpu usage after clean install. read for inf


28 May 2012   #1

MS Windows 7 Ultimate 64-bit SP1
 
 
need some help... sky high cpu usage after clean install. read for inf

hi guys,

i'm at a bit of a dead end here and pulling my hair out!
i'll start with my specs:

hp g62 laptop
win 7 ultimate
8gb ram.
60gb ocz vertex ssd (os)
500gb wd green (drive bay for music)
i3 cpu

ok so here goes, i think i had picked up a virus a few weeks ago as everything spiked and i was getting issues, i did several boot time scans with avast for and pup's that may not be picked up when os is running and it didnt find anything.
at this point i was running 7 home premium, i tried a format and fresh re-install with that but the problem did not cease. so i then sanitized the drive twice with parted magic which was recommended to me by a few other sources and purchased 7 ultimate, installed it and hoped for the best.

I dj severral times weekly with this machine, the only programs that are installed are serato scratch live, ableton Live 8, internet explorer and vlc media player.

the laptop will run sweet as a nut for a while with cpu idling between 0 & 1% then all of a sudden the fan will go mental and cpu will jump upto 60/70% and stay there until i reboot

i did a system restore back to literally just the os installed and internet explorer and it is exactly the same.

does anyone have any ideas/suggestions that can please help me out... i have very important gigs on weds and thursdays with celebrity acts supporting and im starting to really worry about this.

ANY ideas much appreciated i will try all of them!!

many thanks in advance,

Brian.

My System SpecsSystem Spec
.

28 May 2012   #2

MS Windows 7 Ultimate 64-bit SP1
 
 

just noticed that this post has been moved, thanks mods, i wasnt sure where it should have gone
My System SpecsSystem Spec
28 May 2012   #3

Microsoft Windows 8.1 Professional
 
 

Post a screenshot of your task manager, showling processes from all users and sorted by cpu usage.
My System SpecsSystem Spec
.


28 May 2012   #4

MS Windows 7 Ultimate 64-bit SP1
 
 

here ya go, it seems to be system idle process


Attached Thumbnails
need some help... sky high cpu usage after clean install. read for inf-tsk-mgr-sshot.jpg  
My System SpecsSystem Spec
28 May 2012   #5

Windows 8.1 Pro (x64)
 
 

System Idle Process, "The CPU time attributed to the idle process is therefore indicative of the amount of CPU time that is not needed or wanted by any other processes in the system." Aka, reports how free the processor is.
My System SpecsSystem Spec
29 May 2012   #6

Microsoft Windows 8.1 Professional
 
 

Problem is your Internet Explorer, remove previous versions of java and adobe flash and install latest versions, also check for malware with Malwarebytes Antimalware.
My System SpecsSystem Spec
29 May 2012   #7

MS Windows 7 Ultimate SP1 64-bit
 
 

Brian,
Let's go at this systematically.


First: Update your System Specs. Use the procedure I provide. Use SPECCY.
2nd: Run WDO. Use the link in my Signature.

============================================================
============================================================
HOW TO POST A SNAPSHOT OF DISK MANAGEMENT DISPLAY
Run disk management:
WIN |
type DISKMGMT.MSC | ENTER
This method gives you a display without the unneeded navigation pane.
WIN=key with Microsoft logo on top.



Maximize the output of Disk Management:
ALT-Spacebar
key combo | X key (selects Maximize) |
Drag the field separators (such as between Status and Capacity) to show entire field.


Make a snapshot:
WIN |
type SNIPPING | ENTER | New
Drag the cursor around the area you want to snip.
File | Save as | select save location and name | Save


Post the snapshot:
Post a File or Screenshot in Seven Forums

=================================================
=================================================

HOW TO USE WINDOWS DEFENDER OFFLINE ON A USB STICK
Windows Defender Offline
is a free standalone, bootable malware and virus remover from Microsoft.
performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
reinsert the usb stick
run the installation program, mssstool64.exe or mssstool32.exe, again.
the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.


RESULTS OF THE SCAN
The results will be in 4 log files on your computer's disk in:
\Windows\Microsoft Antimalware\Support
Upload the four log files please.
========================================
========================================


Will await those log files.
karl
My System SpecsSystem Spec
29 May 2012   #8

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I agree, there are multiple IE tasks consumong large memory allotments.

@oldmx: How did you arrive at java and flash? I don't see anything related those processes. I'm not questioning your reasoning, it makes sense to me, just curious.
Quote   Quote: Originally Posted by OldMX View Post
Problem is your Internet Explorer, remove previous versions of java and adobe flash and install latest versions, also check for malware with Malwarebytes Antimalware.
@brianjohnstone: I see you have an HP laptop, so do I. I'm looking into an issue regarding Coolsense errors on my machine. I don't have a whole lot of information yet, but I have some of the same symptoms - CPU spikes and fan activity. I'm going to see if HP has an update for it, then dig deeper. I'll post back here when I have more definitive information.

Good luck with your rig and your gig.
My System SpecsSystem Spec
29 May 2012   #9

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

@brian: So, I tried launching Coolsense from the Start menu - nothing. I looked at the Coolsense log in my appdata and found numerous errors, as well as the statement that Coolsense isn't for this machine. I tried a repair though Control Panel, it failed. found the following on HP (not where I expected - not in drivers, I had to look for it).

How to get HP Coolsense software working again after clean install (win7)
HP Community - Coolsense 2.1
Download Coolsense 2.0 (backlevel)

I've already uninstalled Coolsense and I'm going to try the back level version. Note on the 1st link it states that you need to have HP support assistant - I removed that first thing after getting this machine. So, I might just end up without Coolsense. I'll let you know....

Not sure this has anything to do with your issue, but thanks for motivating me on my Coolsense issue.
My System SpecsSystem Spec
29 May 2012   #10

Microsoft Windows 8.1 Professional
 
 

Ok, try running process explorer, and double click the internet explorer process, it should list all modules running fron IE sorted by cpu usage, see whats causing the high load.
My System SpecsSystem Spec
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 need some help... sky high cpu usage after clean install. read for inf




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