Doesn't sound like the source, Windude99: the Windows 7 machine runs Norton (NIS) and the laptop is running AVG...
Ztrucker: I usually shut all running apps and tasks down before I quit a session, so the Task Manager is almost always empty on shutdown. On occasion, I get a message saying Windows is waiting for Sticky Notes to close, but it always resolves in less than a minute. I treat this as a quirk, because Sticky Notes is always on, sometimes it appears as a Task, sometimes not. That being said, I will pay attention to TM in the future.
When I told the guy at Geek Squad about the hanging-shutdown problem, he immediately declared it to be a corrupted Windows file, and the only thing for it is the F8>Repair Windows route. Any thoughts on that? Sounds draconian to me.