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Windows 7: Windows 7 laptop takes 20-25 minutes to shut down, even from Safe Mode

19 Jun 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Windows 7 laptop takes 20-25 minutes to shut down, even from Safe Mode

My laptop, a Dell which is about fifteen months old, takes way too long to shut down. I'm not sure when this started - it used to shut down just fine. Originally I thought it was getting stuck, and I held down the power button after 10 minutes of 'Shutting down...' but if I leave it for half an hour it will turn itself off and then I won't get the 'Did not shut down properly' message when I turn it on again.

I tried turning off everything in msconfig, as well as rebooting into safe mode, but that didn't seem to make any difference. Any other ideas? I'm thinking of formatting the hard drive and starting again, but I'd love to avoid that if possible. Someone (not on this forum) told me to check Event Viewer, but I wasn't really sure how to interpret what I saw there.

My System SpecsSystem Spec
19 Jun 2012   #2

MS Windows 7 Ultimate SP1 64-bit


Welcome to SevenForums.

First test: turn off your wireless, disconnect from any network, remove any cables to external devices.

Now try to shutdown.

Is the problem gone? Yes/no

WiN + X | Connected section, click on TURN WIRELESS OFF
WIN= key with Microsoft flag on top.
My System SpecsSystem Spec
20 Jun 2012   #3

Windows 7 Ultimate 32bit

thats was too much .................... 25 minutes
My System SpecsSystem Spec

20 Jun 2012   #4

Windows 7 Pro x64 / Pro x86 (Netbook)

Did you change any BIOS settings? Specifically, did you enable AHCI mode for your hard disk? On my desktop, the windows default AHCI drivers do not seem to be entirely compatible with my mainboard, and when the PC is running, the harddisk light never goes out, and everything that has to do with the harddisk is extremely slow.

Additionally, what did you do during the session? Maybe there were a lot of write operations, and Windows has a lot to clean up during shutdown, although 25 minutes would still be extremely long, even in this case.

Does it also happen if you shut down immediately after booting, from the login screen?
My System SpecsSystem Spec
20 Jun 2012   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

So I tried turning off my wireless and unplugging my external hard drive: it took the same time, 23 minutes. Today I also tried booting into safe mode with minimal services, and that also took the same time to shut down.

I don't remember changing any BIOS settings. How can I check if AHCI is enabled? I have noticed that the hard disk light stays on solidly when it's shutting down. About a month after I got the laptop, I did a clean install using the DVDs Dell gave me (Operating System disk and Drivers And Utilities disk) so those are the drivers I'm using.

It seems to be about the same every time, but usually the computer is on for a few days at a time and I just put it to sleep at night instead of shutting down. I will try shutting it down straight away from the login screen and see how long that takes.

Oh, I also tried booting from a Knoppix liveCD this morning, and the shut down from that only took a few seconds, but that isn't very useful.

Edit: Just started it up and shut it down from the login screen... 23 minutes again.
My System SpecsSystem Spec
20 Jun 2012   #6

MS Windows 7 Ultimate SP1 64-bit

Are you connected via a cable or router of some type to a home network or to any other kind of network? Yes/No.

I keep hammering at this because there is a plausible explanation if this is the case.
My System SpecsSystem Spec
20 Jun 2012   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

No, I connect wirelessly to our home router so when I turned off the wireless, I wasn't connected to anything else.
My System SpecsSystem Spec
20 Jun 2012   #8

MS Windows 7 Ultimate SP1 64-bit

Is your computer a member of a "home group" / "home network"?

If NO, then we must rule out malware first and foremost.

To that end, I'm including a procedure for running WINDOWS DEFENDER OFFLINE.
Windows Defender Offline is NOT Windows Defender as shows in your Control Panel.
This is another example of a misnomer from Microsoft.

With that said, here we go:
(Please notice that you need to submit the .LOG files when finished)

Windows Defender Offline
is a free standalone, bootable malware and virus remover from Microsoft.
performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.

You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
reinsert the usb stick
run the installation program, mssstool64.exe or mssstool32.exe, again.
the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.

The results will be in 4 log files on your computer's disk in:
\Windows\Microsoft Antimalware\Support
Upload the four log files please.
My System SpecsSystem Spec
01 Jul 2012   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Sorry I didn't get back to you, but I found out that my hard drive is failing. No idea if that's what's causing the problem, but it's a bit more important so I'm putting this on hold until I can deal with that.
My System SpecsSystem Spec
01 Jul 2012   #10
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

I suggest you gather the data that tell you what is going on. See here: Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace
My System SpecsSystem Spec

 Windows 7 laptop takes 20-25 minutes to shut down, even from Safe Mode

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