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Windows 7: Unable to complete Virus / Spyware Scan - hangs up at recycle bin.

08 Jul 2012   #1

Windows 7 professional 32bit
Unable to complete Virus / Spyware Scan - hangs up at recycle bin.

Hiya all, wonder if you could offer me some advise.

I'm running windows 7 professional 32bit, Virgin broadband so i have their free virus and spyware program, virgin media security (old PCGuard) .

Recently when i perform a virus scan it has started to hang up when it reached the C: / Windows / temp / tmp00002b12c folder. So because it was hanging i decided to empty the temp folder.

All items went to the C:recycle.bin, then i performed the virus scan again, this time it now hangs on the same particular folder when scanning the C: / recycle.bin

So i emptied the recycle bin and even now it still hangs on the same folder and is unable to complete the virus scan, the virus scan stops dead as soon as it reaches this point, just hangs there until i force close the anti virus software.

I have read and digested a lot of information explaining that the files do not get deleted, only the index to the file when emptying the recycle bin, but i can not seem to find a way to solve my problem, how do i get access to this file that exists on my drive to clear it to allow me to complete a virus scan??

Any help would be gratefully appreciated.


My System SpecsSystem Spec

08 Jul 2012   #2

Windows 7 Ultimate x64 SP1

It might be worth downloading and running Windows Defender Offline. Since you boot and run it outside of the operating system, it can scan and delete files that can cause Windows to hang.
My System SpecsSystem Spec
08 Jul 2012   #3

Windows 7 Pro. 64/SP-1

What is Windows Defender Offline?
This will take a while so make some coffee and wait until it's done.
My System SpecsSystem Spec

10 Jul 2012   #4

Windows 7 professional 32bit

Fantastic, i have downloaded the defender and i will attempt to run the program when i get some spare time.

I will post up the results, thanks again.

My System SpecsSystem Spec

 Unable to complete Virus / Spyware Scan - hangs up at recycle bin.

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