Please, as requested, fill in your System Specs. I recommend the use of Speccy to collect info. Update your SevenForums System Specs User CP
(located on the top menu bar) |
Your Profile | Edit System Spec
To gather info, use Speccy (my favorite) or SIW
or System Info
In the System Manufacturer Block, enter: Manufacturer and Model and ADD
the word laptop, desktop, netbook or tablet.
For example: Toshiba Satellite L305D notebook
Provide full windows version info, for example: MS Windows 7 Ultimate SP1 64-bit
Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc
Scroll down and click on SAVE CHANGES
You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.
SIW is a marvelous program, but the free version does not offer
Now since your problems started with Norton 360, 100% removal of Norton 360 would be an extremely logical approach.
After removing, then immediately install MSE, Microsoft Security Essentials. This wonderful free software from Microsoft is excellent and the only anti-malware used by myself and many, many, many other professionals.
The link to MSE is in my signature.
Here is the link for removing Norton: http://us.norton.com/support/kb/web_...080710133834EN