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Windows 7: Win7 new Install (System 50% CPU) Problem Details with screen shot's


05 Aug 2012   #1

Microsoft 7 Ultimate 64-bit
 
 
Win7 new Install (System 50% CPU) Problem Details with screen shot's

"ntoskrnl.exe"!KeAcquireInStackQueuedSpinLockAtDcpLevel+0x1e0".

^^ This right there is my problem. Here are screen shots of my problem may one of the experts please help me because my other thread is useless please remove it This is day 2 and no one knows the fix to this?


I found this post on another site but did not understand what he did to fix the issue does anybody know any light to this issue?

FIGURED IT OUT!!

There was a driver from "New Software, Inc." for a product called "Folder-Lock", which is used to be able to assign a password to access windows folders, that was getting invoked by the Windows 7 System Kernel. I uninstalled this product, and presto, problem gone - no more 50% of CPU being used by system - - -

How I Did It::

I couldn't find any software or features within "Xperf", "Windows Process Monitor", or "Windows Process Explorer" that allowed me to "map" the offending Thread ID to the responsible driver. However, Windows Process Explorer does display info for all the Drivers being loaded/invoked for a given process - including the "System" kernel process.

So I just went and slowly browsed thru all 173 of them, and thought about what non-Microsoft drivers might possibly have something to do with locking up resources - a clue given to me by the Starting Address for the offending TID from Process Explorer:

"ntoskrnl.exe"!KeAcquireInStackQueuedSpinLockAtDcpLevel+0x1e0".

Normal "human heuristics logic" - - -



Attached Thumbnails
Win7 new Install (System 50% CPU) Problem Details with screen shot's-graph.png   Win7 new Install (System 50% CPU) Problem Details with screen shot's-threads1.png   Win7 new Install (System 50% CPU) Problem Details with screen shot's-threads2.png   Win7 new Install (System 50% CPU) Problem Details with screen shot's-threads3.png   Win7 new Install (System 50% CPU) Problem Details with screen shot's-threads4.png  

Win7 new Install (System 50% CPU) Problem Details with screen shot's-threads5.png   Win7 new Install (System 50% CPU) Problem Details with screen shot's-threads6.png   Win7 new Install (System 50% CPU) Problem Details with screen shot's-info.png  
My System SpecsSystem Spec
.

05 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

Lets start with some basics. Please follow this tutorial, not forgetting Step #7, so we can look at your setup:
System Info - See Your System Specs

Is your Windows 7 installation validated & updated? Please follow this tutorial and post the relevant information in your next reply:
Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden
My System SpecsSystem Spec
05 Aug 2012   #3

Microsoft 7 Ultimate 64-bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
Windows Product ID: 55041-292-0000007-85885
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {9761009A-06B3-450F-BABC-A04F1848C5C3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Administrator\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9761009A-06B3-450F-BABC-A04F1848C5C3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>55041-292-0000007-85885</PID><PIDType>5</PIDType><SID>S-1-5-21-808692188-2225274091-791602447</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KJ377AA-ABA m8400f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.29 </Version><SMBIOSVersion major="2" minor="4"/><Date>20090522000000.000000+000</Date></BIOS><HWID>E0503607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-000000-00-1033-7601.0000-0862011
Installation ID: 007285761455715332672472603382734025609286987752340763
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3MBMV
License Status: Initial grace period
Time remaining: 42420 minute(s) (29 day(s))
Remaining Windows rearm count: 2
Trusted time: 8/5/2012 6:39:02 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqgE6pyukgDmW3SL3HJu5GA+YC7Wxw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  SSDT            HPQOEM        SLIC-CPC
  SLIC            HPQOEM        SLIC-CPC
My System SpecsSystem Spec
.


05 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

Thanks. Where did you get your Windows 7 installation from? The reasons I ask are:

- it appears to be a RETAIL installation
- its activated using a OEM licence
- the WAT updates aren't installed

I'm seeking a second opinion on this one.

Regards,
Golden
My System SpecsSystem Spec
05 Aug 2012   #5

Microsoft 7 Ultimate 64-bit
 
 

Windows 7DE (Dark Edition) Custom Ult x64 is that the cause to my computer locking up? I kinda highly doubt it is but You'd probably know better....
My System SpecsSystem Spec
05 Aug 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

Code:
License Status: Initial grace period
Time remaining: 42420 minute(s) (29 day(s))
Remaining Windows rearm count: 2
Is there a reason you haven't activated this installation?

Regards,
Golden
My System SpecsSystem Spec
05 Aug 2012   #7

Microsoft 7 Ultimate 64-bit
 
 

I have my windows Update's set to automatically download and install i honestly don't see why it wouldn't be there is there a way i can make sure i'm fully update ( As in get the updates and run/install them all on this computer)?


So is this the reason to my 50% CPU issue because my computer runs fine on anything else i just wanted to fix the issue to run bigger programs example my game or anything that requires high CPU process...
My System SpecsSystem Spec
05 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You are aware that the Dark Edition is pirated software?
My System SpecsSystem Spec
05 Aug 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

Go ahead and activate the installation, then run a new MGADIAG report and post it here in your next reply.

Regards,
Golden
My System SpecsSystem Spec
05 Aug 2012   #10

Microsoft 7 Ultimate 64-bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
Windows Product ID: 55041-292-0000007-85885
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {9761009A-06B3-450F-BABC-A04F1848C5C3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Administrator\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9761009A-06B3-450F-BABC-A04F1848C5C3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>55041-292-0000007-85885</PID><PIDType>5</PIDType><SID>S-1-5-21-808692188-2225274091-791602447</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KJ377AA-ABA m8400f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.29 </Version><SMBIOSVersion major="2" minor="4"/><Date>20090522000000.000000+000</Date></BIOS><HWID>E0503607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-000000-00-1033-7601.0000-0862011
Installation ID: 007285761455715332672472603382734025609286987752340763
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3MBMV
Trusted time: 8/5/2012 7:57:33 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqgE6pyukgDmW3SL3HJu5GA+YC7Wxw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC





Also as you can clearly see the WAT update has been installed today and i looked up what it would do if it wasn't genuine. I would get notifications to go genuine and i haven't received any of those message also my friend installed this on my computer for me so i wouldn't know if it was pirated or not so again i apologize for the lack of intellect i can provide on this issue i just want to fix the issue at hand here which is my High CPU problem...


*Ahem* I may not be intelligent enough to fix this issue Golden Noel and who ever is having fun here but i do know how to read if you can't or will not help me or enlighten me on my issue i will just seek it out somewhere else if i am going to get banned for the specifications please just do it.. the fun would have to come to an end at some point but i legitimately need help on this problem and i highly doubt it has to do with this subject


Attached Thumbnails
Win7 new Install (System 50% CPU) Problem Details with screen shot's-kb971033-wat-update-installed.png  
My System SpecsSystem Spec
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 Win7 new Install (System 50% CPU) Problem Details with screen shot's




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