I really don't know what to do, and I'm not at all familiar with computer language and children and grandchildren are too far to help.
I have had my toshiba for almost 4 years and a month ago, my hard drive died.
I brought it to a shop where they managed to save my data and put it on a "new" second hand hard drive. When I got my laptop back from them, I didn't have vista anymore, but windows 7!
During the last week, my laptop has started to take longer and longer to start up.
But now, what I get is this:
- if I try to start windows normally, it takes about 30mins to bring me to the password page. Once the password in, I'm stuck with a black screen, arrow in the middle and nothing else for hours!!!
- each time I try to turn it on, I get the option to launch start up repair. It gets just worst. Once the files uploaded, I stay stuck on a totally black screen for about 20mins or more, then I got the welcome screen and an arrow, but it doesn't ask me the password... It's been stuck there for the last 2 hours.
- yesterday, I managed to turn it on after an interminable wait, but then everything was either incredibly slow, or simply not working. Today, it simply looks dead, and I'm myself desperate. I really want and need it to work now.
I will be so grateful for your advises but please bear with me when it comes to using computerised language. As I said before, I'm am a novice.
Thanks you all, looking forward to reading you.