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Windows 7: Windows 7 x64 hangs when shutting down

16 Aug 2012   #1

Windows 7 Pro x64
 
 
Windows 7 x64 hangs when shutting down

I've got problems with this system I'm building where it hangs (crashes?) on shutdown.

System:
Motherboard Commell (QM67) LV-67HTXD
CPU Intel Core i7-2620M
RAM 2x 4GB, DDR3, 1333MHz, Kingston
PSU MiniBox M2-ATX-HV

1. The problem only appears in Windows 7 64 bit
2. Clean start and shutdown in Win XP - implies software issue not hardware
3. I haven't tried Windows 7 32bit yet.

Here's some details of my investigation so far:-
All of these tests failed to solve the problem.

Unplugged all devices.
Fresh install
Added manufacturer base drivers.
Windows updates applied
Safe mode
Windows clean start
only one memory slot filled (both slots)

In desperation I've created a trace file (using this article Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums)

Here's the links to the trace output:
https://docs.google.com/open?id=0B4r...ktHTE14QVlPMWs
https://docs.google.com/open?id=0B4r...05XSEV1b0JiZGc

Please help!

My System SpecsSystem Spec
.

16 Aug 2012   #2

Windows 7 Pro x64
 
 

Here's a link for the 1st (large) file zipped up:
https://docs.google.com/open?id=0B4r...GtwVXJNRHByOTA

Sorry for any inconvenience!
My System SpecsSystem Spec
17 Aug 2012   #3

Windows 7 Pro x64
 
 

bump
My System SpecsSystem Spec
.


17 Aug 2012   #4

Windows Server 2008 R2
 
 

You're probably not going to like this, but according to your shutdown trace, Windows itself took 4.2 seconds to shut down. How long does it take to shutdown, and what do you see on screen (and for how long) in this case?
My System SpecsSystem Spec
Reply

 Windows 7 x64 hangs when shutting down




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