Can I delete or edit the file clr.lst

centaur78 said:

heres... what you do...

install firefox first..... and then use the uninstaller like iobit or revo to remove all the files related to firefox, registry entries...etc...

if that doesn't still solve your problem... let me know... i will try via teamviewer to help you out...

Well, thanks for that. Unfortuately I uninstalled with Obit and deleted keys entries etc.,. However when I returned to my machine there were still folders in the Mozilla Firefox folder. I deleted all of them, re-indtalled Firefox and it opened automatically with no Claro search page. After I closed it and re-opened it.........yes, our old friend was back.
I have noticed that if I open Firefox by clicking on a link such as I get from the forum there is no Claro. If I open it from my desktop it is there......I do not get it with the MS junk IE. So, back to the drawing board.

Try firefox safe mode and select everything and reset to defaults

centaur78 said:

Try firefox safe mode and select everything and reset to defaults

Thanks again. Tried this checked all boxes and restarted in safe mode........got Claro search again! I am beginning to suspect that this problem is not actually within Firefox and must be hidden somewhere in my machine. As I said although I don't use IE there is no problem when I try browsing with IE. Problem is just where this thing could be lurking since, as I said, there is no indication of it anywhere and no searches find it.

alright

I have got one more trick up my sleeve... before you burn me on the stake....

Is it possible i can access your system using teamviewer ... so i can help you remotely....

Let me know the teamviewer id and pass via PM...

Well that does it

you would need to got to about:config and remove all reference to claro..... plus a reference to a program called browser manger....

Removing these solved the problem....

Homeboy

if the issue has been resolved please do close the thread as solved

After your great performance in solving what appeared to me to be an insurmountable problem I did indicate that I would thank you personally in this forum the next day. Unfortunately since then I have been unwell with either a liver problem or pancreatitis so have been unable to do much. Hopefully the diagnosis will be more positive after an Ultrasound examination on Monday.
In the meantime I must tell all interested parties that in spite of the brevity of centaur78's posting I don't think it was that simple. He did put a lot of work into it and this in spite of my being able to access my computer at the same time! Sorry about that centaur78
Again I thank you for your wonderful efforts and for placing me in a less stressful state of mind.:)
I will be eternally grateful.

homeboy said:

Unfortunately since then I have been unwell with either a liver problem or pancreatitis so have been unable to do much. Hopefully the diagnosis will be more positive after an Ultrasound examination on Monday.

I am sorry to hear that you are not well.. Will surely have you in my prayers..

Get well soon !!